How to Deliver Value to Your Customers 
Leadership isn't just about answers, it's about asking the right questions says Robert Kaplan, professor of management at Harvard Business School. Watch video
Leadership isn't just about answers, it's about asking the right questions says Robert Kaplan, professor of management at Harvard Business School. Watch video
Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business. Read more
Building strong business relationships is vital to the success of your business. Here's how to become the person your customers or partners can't do without. Read more
How much leeway should you give a client who's not paying his bills? Read more
No matter how well you run your business, you'll eventually face an unhappy customer--or employee. Make sure you handle the situation well. Read more
If your sales force is spending a lot of time on RFPs, but not bringing in a lot of new business, then you might need to consider new investments in your bus... Read more
Carol's Daughter founder Lisa Price talks about handling the massive influx of customers after Oprah Winfrey featured the beauty brand on her famous talk show. Watch video
Social media has become a powerful tool for all businesses, but a firm belief that 'if you can't do it well, you shouldn't do it at all' is behind my absence... Read more
Don't underestimate the benefit of people coming together around your start-up. Here's how ours nurtured our idea and built our company. Read more
Schmoozing gets a bad rap, but it shouldn't. Use these nine guidelines to become a master networker. Read more
Knowing what users really want is critical to your business. Here's a translation guide for some common comments. Read more
CEOs need to put themselves out there to see what their customers are saying. And the best way is to communicate with them directly. Read more
Can there be too much innovation? Yes, and smartphone manufacturers had to learn this fact the hard way. Read more
Competition is fierce inside this ancient, 5,000-shop market. Here's how the best merchants stand out--and what you can learn from them. Read more
Before you blame your employees for a strategy gone awry or spend a lot of money on a new one, read this. Read more
When people don't understand you, they tune you out. Make sure your customers get what you're saying. Read more
These five dumb mistakes drive customers away. Fortunately, they're all easily avoided. Read more
Selling tips from IdeaPaint's Jeff Avallon and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
One simple question can determine whether your company will succeed or fail. Make sure you and your team are constantly asking it. Read more
Got a consumer-facing business? Here's a top 10 list you don't want to land on. Read more
In a recent customer service survey, United Airlines came in dead last. Here's why--and how not to suffer the same fate. Read more
Thanks to social media, complaining has never been easier. Here are a few types of cranky customers--and some good ways to handle them. Read more
Imagine a world in which you were able to fire all of your salespeople and still achieve consistent revenue growth. How would you pull it off? Read more
Growth and scale are typically the enemy of great, personal customer service--except in this case. Read more
Most entrepreneurs are directly involved in nurturing customer relationships. But once the business grows beyond a few key clients you'll need new growth tac... Read more
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