Customers

Fast Rising

By Leslie Brokaw | Aug 1, 1992

Profile and analysis of an employee-founded bakery: the struggles to gain financing and customers. Read more

Tracking Useful Inventory Trends

By Jill Andresky Fraser | Aug 1, 1992

Advice for any business setting up an inventory-management system. Read more

The Open-Book Travel Analysis

By Teri Lammers | Jul 1, 1992

Travel company increases its bottom line by providing customers with money saving travel tips. Read more

The Best Newsletters in America

By Anne Murphy | Jun 1, 1992

Using newsletters to expand your business, introduce new products, encourage repeat business. Read more

An 800 Number Dedicated to Tracking Customers

By Michael P. Cronin | Jun 1, 1992

House manufacturer designates an 800 line to handle customer inquiries. Read more

Using Service Reps to Generate Leads

By Susan Greco | May 1, 1992

Using better trained customer service reps to screen incoming calls provide a link to sales. Read more

Network: April 1992

By Michael P. Cronin | Apr 1, 1992

Network resources. Read more

Why Family Businesses Are Best

By Leslie Brokaw | Mar 1, 1992

The competitive edge of family-run businesses. Read more

In-House Customer Service

By Michael P. Cronin | Mar 1, 1992

Improving customer service by improving internal communications. Read more

Network: March 1992

By Michael P. Cronin | Mar 1, 1992

Network reader-to-reader advice. Read more

To Gift or Not to Gift

By Teri Lammers | Dec 1, 1991

Some ideas on business-to-business gift giving. Read more

Pushing the Envelope

By Susan Greco | Nov 1, 1991

Bribing new customers with $5 and a customer survey to monitor customer service. Read more

The New You

By William R. Carey Jr. | Aug 1, 1991

Developing brand identity to distinguish your product or service. Read more

Training on the Train

By Tom Richman | Aug 1, 1991

An innovative company uses train traveling time to host journalists and potential customers. Read more

Please Hold for Customer Service

By Susan Greco | Aug 1, 1991

An Inc. sampling of the customer support service offered by software vendors. Read more

Training Customers to Buy

By Tom Richman | Jul 1, 1991

Customer-training seminars as a cost effective marketing method. Read more

Learning and Meeting the Client's Preferences

By Tom Richman | Jun 1, 1991

Satisfying customers by asking them about their priorities and expectations. Read more

How're We Doing?

By Edward O. Welles | May 1, 1991

One company's use of an annual report card from customers to measure competitive performance. Read more

Reaching Influential Buyers

By Tom Richman | May 1, 1991

Seeding the market by getting products into the hands of key people who influence potential buyers. Read more

Customer Service: The Last Word

By John Case | Apr 1, 1991

Profile of a software company whose quality and superb customer service result in word-of-mouth sales. Read more

Obedience School

By Inc. staff | Apr 1, 1991

A travel company hosts a 'travel smart' seminar for new corporate clients. Read more

The Best of Intentions

By Tom Richman | Apr 1, 1991

Profile of a company that successfully executed a strategic plan to use technology to provide friendlier service. Read more

Small Business

By Elizabeth Conlin | Mar 1, 1991

Profile of a small bank where limited growth allows the company to focus on customer service and employee morale. Read more

Pushing the envelope

By Inc. staff | Mar 1, 1991

Sending out cards to customers on Christmas and other holidays as well. Read more

Presidential hot line

By Inc. staff | Feb 1, 1991

President of an automotive services company calls customers directly to check on the service they received. Read more