Musician Dave Carroll Takes on Bad Customer Service
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service woes. Read more
Dealing with Customer Complaints
Amazon Deletes Negative Reviews & Gets Away With It...But Can You?
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
Why Your Shipping Policy is Losing You Business
If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies. Read more
Quality Over Quantity: Nurture Your Most Profitable Customers
Profitable growth is more achievable if you focus on identifying your most valuable customers--and keeping them happy. Read more
2013 Trend: Customers Will Be in Your Face
Used to be you had to please your customers, your investors, and the press. What happens when your customers are your investors and your press? Read more
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Recent Dealing with Customer Complaints Articles
How to Win a Customer Back
Departing customers can teach you how to win them back, but only if you're open-minded. Read more
How to Land a Customer for Life
Here's how one recent experience cemented my loyalty to a chocolate company. Read more
5 Steps to Handling a Customer Complaint
Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue. Read more
Avoid Social Networking Pitfalls: 4 Tips
Social networking can be hazardous to your corporate health. Here are four potential hurdles and how to overcome them. Read more
Tim Cook's Apology: the Good, Bad & Ugly
Apple screwed up, and admitted it. Here are some of the highlights--and lowlights--of Tim Cook's 'We fell short' letter. Read more
Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum. Read more
Quick! Get Apple a New Map--for Smart Crisis Control
A buggy product launch? That's familiar territory for most tech founders... but not for Apple. Here's how the company could have minimized the damage. Read more
What Makes Customers Tick
Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business. Read more
10 Biggest Consumer Complaints
Got a consumer-facing business? Here's a top 10 list you don't want to land on. Read more
8 Customer Service Sins to Avoid
In a recent customer service survey, United Airlines came in dead last. Here's why--and how not to suffer the same fate. Read more
