Why I Love My Angriest Customers
Complaints are super helpful. Suggestions? Not so much. Read more
Dealing with Customer Complaints
Bristle at Customer Complaints? That's the Last Thing You Want to Do
You may be tempted to view negative feedback as a nuisance. But, if you respond the right way, it's a gift. Read more
Be a Customer Service Hero on Social Media
You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone. Read more
Protecting Your Online Reputation from Trolls: 8 Tips
Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond. Read more
4 Ways You Discourage Customers From Buying
The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs. Read more
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Customer Feedback
The opinions of your customers can provide valuable information on how to improve business practices.
Recent Dealing with Customer Complaints Articles
Turn Your Toughest Customer Into Your Biggest Fan
These 7 tips will help you transform your most difficult clients into big marketing victories. Read more
The Scarcest Thing in Business (And How to Deliver it to Your Customers) 
The wine and social media entrepreneur on what customers value most and businesses and entrepreneurs don't do enough of Watch video
My Favorite Way to Dump a Bad Customer
There's one simple and foolproof way to get rid of a bad customer without taking on emotional baggage. Read more
Where Gilt's Best Ideas Come From
The co-founder of Gilt Groupe reflects on the source of her company's freshest and most creative ideas. Watch video
Why I Love My Angriest Customers
What do you do when a customer says you should be "hunted down and beaten to death"? Evernote's CEO, Phil Libin, treats it as market research. Read more
Musician Dave Carroll Takes on Bad Customer Service
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
Amazon Deletes Negative Reviews and Gets Away With It...But Can You?
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
Why Your Shipping Policy is Losing You Business
If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies. Read more
Nurture Your Most Profitable Customers
Profitable growth is more achievable if you focus on identifying your most valuable customers--and keeping them happy. Read more
2013 Trend: Customers Will Get in Your Face
Used to be you had to please your customers, your investors, and the press. What happens when your customers are your investors and your press? Read more
How to Win a Customer Back
Departing customers can teach you how to win them back, but only if you're open-minded. Read more
How to Land a Customer for Life
Here's how one recent experience cemented my loyalty to a chocolate company. Read more
5 Steps to Handling a Customer Complaint
Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue. Read more
Avoid Social Networking Pitfalls: 4 Tips
Social networking can be hazardous to your corporate health. Here are four potential hurdles and how to overcome them. Read more
Tim Cook's Apology: the Good, Bad & Ugly
Apple screwed up, and admitted it. Here are some of the highlights--and lowlights--of Tim Cook's 'We fell short' letter. Read more
