Dealing with Customer Complaints




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Turn Your Toughest Customer Into Your Biggest Fan

These 7 tips will help you transform your most difficult clients into big marketing victories.  Read more

The Scarcest Thing in Business (And How to Deliver it to Your Customers) 

The wine and social media entrepreneur on what customers value most and businesses and entrepreneurs don't do enough of  Watch video

My Favorite Way to Dump a Bad Customer

There's one simple and foolproof way to get rid of a bad customer without taking on emotional baggage.  Read more

Where Gilt's Best Ideas Come From 

The co-founder of Gilt Groupe reflects on the source of her company's freshest and most creative ideas.  Watch video

Why I Love My Angriest Customers

What do you do when a customer says you should be "hunted down and beaten to death"? Evernote's CEO, Phil Libin, treats it as market research.  Read more

Musician Dave Carroll Takes on Bad Customer Service

When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service...  Read more

Amazon Deletes Negative Reviews and Gets Away With It...But Can You?

Reviews and ratings can build you up--or take you down. Tips to harness them successfully.  Read more

Why Your Shipping Policy is Losing You Business

If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies.  Read more

Nurture Your Most Profitable Customers

Profitable growth is more achievable if you focus on identifying your most valuable customers--and keeping them happy.  Read more

2013 Trend: Customers Will Get in Your Face

Used to be you had to please your customers, your investors, and the press. What happens when your customers are your investors and your press?  Read more

How to Win a Customer Back

Departing customers can teach you how to win them back, but only if you're open-minded.  Read more

How to Land a Customer for Life

Here's how one recent experience cemented my loyalty to a chocolate company.  Read more

5 Steps to Handling a Customer Complaint

Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue.  Read more

Avoid Social Networking Pitfalls: 4 Tips

Social networking can be hazardous to your corporate health. Here are four potential hurdles and how to overcome them.  Read more

Tim Cook's Apology: the Good, Bad & Ugly

Apple screwed up, and admitted it. Here are some of the highlights--and lowlights--of Tim Cook's 'We fell short' letter.  Read more