Dealing with Customer Complaints




Popular Advisor Tutorials

Recent Dealing with Customer Complaints Articles

How to Win a Customer Back

Departing customers can teach you how to win them back, but only if you're open-minded.  Read more

How to Land a Customer for Life

Here's how one recent experience cemented my loyalty to a chocolate company.  Read more

5 Steps to Handling a Customer Complaint

Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue.  Read more

Avoid Social Networking Pitfalls: 4 Tips

Social networking can be hazardous to your corporate health. Here are four potential hurdles and how to overcome them.  Read more

Tim Cook's Apology: the Good, Bad & Ugly

Apple screwed up, and admitted it. Here are some of the highlights--and lowlights--of Tim Cook's 'We fell short' letter.  Read more

Why Your Customer Service Policy Stinks

No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum.  Read more

Quick! Get Apple a New Map--for Smart Crisis Control

A buggy product launch? That's familiar territory for most tech founders... but not for Apple. Here's how the company could have minimized the damage.  Read more

What Makes Customers Tick

Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business.  Read more

10 Biggest Consumer Complaints

Got a consumer-facing business? Here's a top 10 list you don't want to land on.  Read more

8 Customer Service Sins to Avoid

In a recent customer service survey, United Airlines came in dead last. Here's why--and how not to suffer the same fate.  Read more