Secret to Outstanding Customer Service
Growth and scale are typically the enemy of great, personal customer service--except in this case. Read more
Dealing with Customer Complaints
Recent Dealing with Customer Complaints Articles
Get the Most From an Unhappy Customer
Your impulse to immediately placate unhappy customers is understandable. But may actually be a missed opportunity. Read more
Is This Your Employees' Idea of Service?
When an employee flipped off a key customer, this CEO realized his company had a culture problem. Here's how he fixed it. Read more
Get the Most Information When You Survey your Customers 
Don't overlook the survey power of social media channels, says Idea Paint's Jeff Avallon. Plus, tips from Scott Gerber, founder of the Young Entrepreneur Cou... Watch video
The $4 Million Complaint Call
Several years ago, a single problem customer changed the fate of my company. Here's the story. Read more
Customer Service: How to Handle Pushy Customers
Don't let your company get backed into a corner by a cascade of demands. Here's how to strike a deal that satisfies everyone. Read more
How to Learn, and Profit From, Every Bit of Criticism
Criticism...who needs it! Well, you do, if you truly want to understand your customers, take the bad with the good, and spin it into gold. Here's how. Read more
How to Avoid the Upgrade Backlash
Sure, you can upgrade your product, but can you make your current customers actually like it? Turns out, it's a bit trickier than we thought. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
The 5 Smartest Things to Say to an Angry Customer
Forget trying to "win." Instead, make the customer feel you're working together to make things right. Read more
5 Worst Things You Can Say to a Customer
Never let these phrases pass the lips of your customer service team. Read more
8 Steps to Squash a Customer's Complaint
Before you rush to defend yourself or fight back remember to put yourself in your customer's shoes. Read more
How Limbaugh's Gaffe Tainted Unwitting Brands
What if your brand was sucked into a controversy it had nothing to do with? Here's how it happens. Read more
5 Habits of Customer-Obsessed Companies
There's a reason ESPN, Google, and Zynga lead their industries. They're relentless about understanding their users. Here's how you can be too. Read more
8 Guaranteed Ways to Drive Customers Away
If your long-term customers are leaving--and not coming back--you're probably making one of these mistakes. Read more
CEO Responds to Kraftwerk Nightmare
Fans were fuming after trying to get tickets for Kraftwerk's New York City shows at MoMA. Here's how the CEO behind ShowClix's debacle handled customer outrage. Read more
The Customer Is Not Always Right
In some rare cases it may become necessary to fire a customer that disrespects your team. In those cases, show your team that you have their backs. Read more
5 Steps to Saying You're Sorry
It's a mistake to refuse an apology to angry customers. Here's how to get really good at saying 'I'm sorry.' Read more
Susan G. Komen: What to Do When a Good Cause Goes Bad
Cause marketing seems so simple... until it's not. How Susan G. Komen could have avoided a public relations disaster. Read more
Hey, Microsoft & Apple: Grow Up!
Outlook and the iPhone should work together seamlessly, but Apple and Microsoft refuse to stop squabbling. Read more
New Year's Advice: Don't Sell to Jerks
When you sell to people you truly can't stand, you make yourself less effective and hurt your sales growth. Read more
The Worst Thing to Give a Customer Service Rep: A Script
If you give a rep latitude to proactively problem solve, he'll work more efficiently, preserve customer satisfaction, and save you money. Here's why. Read more
Don't Let Your Customers Bully You
If you're a pushover, you'll completely lose a customer's respect. Follow these six steps to diffusing customer anger without caving in. Read more
Why I Love When Customers Complain
How an open-minded approach to negative feedback boosts earnings--and morale. Read more
