Klout Score FAIL
I’ve been on Klout practically since it first started. Klout measures your online infl... Read more
Dealing with Customer Complaints
Recent Dealing with Customer Complaints Articles
Lessons From Blackberry on Making Peace with Your Customers
So, you messed up. You're not the only one. Here's what you can learn from Blackberry's service outage debacle and its strategy for easing customers' pain. Read more
How to Issue a Great Apology
So you messed up. Big. How do you explain your company's misstep to the public? Just say it: "I'm sorry." Read more
Jobs Responds to Privacy Scandal
The Apple CEO admits mistakes were made, plus an interview with David Barton and the rest of the day's news. Read more
Case Study: Battling a Media (and Legal) Firestorm
Users were angry, the media hostile. Then the state attorneys started investigating. Read more
Why I Love Negative Comments
In business, it is everyone's responsibility to be a harsh critic. Read more
The Earthquake Entrepreneur
The disaster in Japan has put the spotlight on businesses that provide earthquake detection technology, plus the rest of the day's news. Read more
Amid Customer Complaints, an Inc. 500 Company Closes
A web-design company that ranked No. 22 on the Inc. 500 just four years ago shut its doors this week, leaving customers wondering why. Read more
Learning From the Customer
Bill Crutchfield has been perfecting customer service for 30 years, and he credits his customers with teaching him everything. Read more
How to Turn Disaster Into Gold
When one of our products malfunctioned, thousands of stranded customers erupted in fury. Yet we came out of the crisis more credible than ever. Here’s what... Read more
The New Rules of Handling Customer Complaints
We've compiled eight expert tips for dealing with the toughest customers. Here's how it's done right. Read more
4 Tools for Collecting Customer Feedback
Get Satisfaction, UserVoice, and other tools help businesses tap customers for ideas. Read more
How Do You Say I'm Sorry?
When a cockroach interrupts a meal, restaurateurs have to make amends. Here's how some star chefs do it. Read more
Meet the "Mr. October" of Customer Service
At AT&T Park, the San Francisco Giants are using dynamic pricing and other customer-friendly techniques to build a loyal fan base. Read more
Who's Talking about Your Company Online?
Companies like Beachbody are using new reputation monitoring tools to scour the Internet for customer complaints. Read more
6 Tools for Monitoring Your Reputation
Services like Trackur, Viralheat, and Radian6 keep companies abreast of customer complaints. Read more
How to Coach Employees
Larry O'Toole of Gentle Giant Moving Company talks about how to give employees feedback. Read more
How to Handle Customer Complaints
With the Internet as the disgruntled customer's oyster, there are new rules for responding to rants and customer complaints. Read more
When Customer Advice Goes Wrong
Yelp unveils major product changes to address extortion allegations . A number of small business have Read more
How to Lose Customers and Alienate People
A cinema-chain employee responds with a rude e-mail to a customer complaint, and a Facebook boycott is born. Read more
Coping With Fury at a Price Hike
When eMusic raised prices, customers grumbled and threatened to leave. Was it too late to go back? Read more
Editor's Letter: The New Power of Customers
Thanks to online-review sites like Yelp, the customer is more powerful than ever. Read more
Customer Service Tips from the Inc. 5000 Conference 
Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500... Watch video
Business Owners Warm Up to Online Reviews
Small-business owners are more active than consumers on sites such as Yelp, according to a recent survey. Read more
You're Fired: Getting Rid of Bad Customers
How to deal with difficult customers Read more
