Dealing with Customer Complaints


Recent Dealing with Customer Complaints Articles

Coping With Fury at a Price Hike

By Adam Bluestein |  Mar 1, 2010

When eMusic raised prices, customers grumbled and threatened to leave. Was it too late to go back?  Read more


Editor's Letter: The New Power of Customers

By Jane Berentson |  Feb 1, 2010

Thanks to online-review sites like Yelp, the customer is more powerful than ever.  Read more


Customer Service Tips from the Inc. 5000 Conference

By Inc. staff |  Dec 2, 2009

Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500...  Watch video


Business Owners Warm Up to Online Reviews

By April Joyner |  Nov 10, 2009

Small-business owners are more active than consumers on sites such as Yelp, according to a recent survey.  Read more


You're Fired: Getting Rid of Bad Customers

By April Joyner |  Oct 1, 2009

How to deal with difficult customers  Read more


How Businesses Can Respond to Criticism on Yelp

By Kasey Wehrum |  Jun 1, 2009

Three business owners give their views on when it makes sense to respond to critics posting negative reviews on Yelp  Read more


Tell Us What You Really Think

By Rod Kurtz and Bobbie Gossage |  Dec 4, 2008

Have you ever wanted to read your customers' minds? Thanks to the Web, it's getting easier. Senior editor Bobbie Gossage explains.   Watch video


Tell Us What You Really Think

By Ryan Underwood |  Dec 1, 2008

Collecting customer feedback.  Read more


What To Do When Your Customers Yelp -- Part One

By Promise Phelon |  Oct 1, 2007

What are your customers saying about you online? If you're not paying attention, your reputation could be suffering.  Read more


Patricia Seybold on Setting Up an Online Forum

By Patricia Seybold |  Jan 1, 2007

Technology expert Patricia Seybold on soliciting customer feedback online through an online forum  Read more


Making Amends

By Alison Stein Wellner |  Jun 1, 2006

Apologizing is part of doing business. But do it wrong, and you'll really be sorry.  Read more


Understanding How Your Customers Think

By Laura Rich |  Jun 1, 2004

John Zogby on how business owners can use polling to better understand their customers.  Read more


Firing Customers

By Norm Brodsky |  Jul 1, 2002

The idea of firing customers might sound like a sacrilege. But when they abuse your employees, refuse to pay their bills, and generally take advantage of you...  Read more


Address Quality Issues on a Case-by-Case Basis

By Jennifer LeClaire |  Apr 20, 2000

Fully understand the reason for product returns and take the appropriate steps to address it.  Read more


Leave No Stone Unturned

Jan 1, 1997

How a manufacturer got serious about customer complaints, devising a detailed form and database system to get to the root of each problem.  Read more


The Rigorous Customer-Complaint Form

By Jay Finegan |  Mar 1, 1994

Use this form for tracking and assessing customer complaints and unearthing their root causes.  Read more


How to Provide Customer Self-Service Online

By Inc. staff

If you plan to process orders and transactions on your small business's website, then you had better be prepared to field customer service questions onlineâ€...  Read more