Learn how to manage your own emotions and the emotions of those around you.
Your happiness at work (as in life) is largely dependent upon how well you manage your own emotions and the emotions of those around you. To achieve this, you must cultivate your "street smarts," or "emotional intelligence," advises Rob Scher, president of the performance consulting firm, the Scher Group. Here's how:
1. Be Assertive
Express your feelings and thoughts with confidence but without needing to "win" the discussion.
2. Be Self-aware
Recognize and understand what you are feeling in any given situation and why you feel that way.
3. Be Empathic
Understand and appreciate the feelings of others, even when you feel quite differently.
4. Be Solution-focused
Rather than complain about problems, isolate them and generate an effective solution.
5. Be Appreciative
Allow yourself to enjoy your work, the presence of your colleagues and your job's ongoing challenges.
6. Be Both Proud and Humble
Realistically appreciate your strengths while accepting your inevitable limitations.
7. Be Growth-minded
Follow pursuits that lead to the development of your abilities and talents.
8. Be Independent
Let yourself be self-directed and self-controlled in your thinking and actions.
9. Be Kind
Nobody is truly happy if they're being mean to those around them.
10. Be Communicative
Foster and maintain emotional closeness through meaningful conversations.
11. Be Realistic
Differentiate between your emotional experience of reality and objective reality itself.
12. Be Flexible
Adjust your emotions and behavior to changing situations and conditions.
13. Be Optimistic
Maintain a positive attitude even when things don't go as you'd planned or hoped.
14. Be Resilient
Learn to withstand adverse events, stressful situations, and strong emotions.
15. Be Prudent
Regulate your emotions and resist the temptation to act in haste.
GEOFFREY JAMES writes "Sales Source on Inc.com," the world's most-read sales-oriented blog. His new book, Business Without the Bullsh*t, will be published in early 2014. To get weekly blog updates, sign up for his free "Insider" newsletter. @Sales_Source