SALES

How to Be Happy at Work

If you're unhappy at work--or anywhere else, for that matter--it's because you've made yourself unhappy. There's an easy way to change that.
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Let me start off with a little story.

I once knew a saleswoman–young, divorced–who got a diagnosis of breast cancer.  She had to work and raise two kids while fighting the cancer. Even so, she managed to be happy at work, noticeably happier than her co-workers.  In fact, she not only won her battle with cancer but subsequently became one of the top salespeople at Bristol Myers.

She was not, as it happens, naturally cheerful.  Quite the contrary.  When she started full-time work, she was frequently depressed.  But she turned it around, using the techniques I'm going to provide you in this column.

That saleswoman once told me: When you're unhappy, it's because you've decided to be unhappy.

Maybe it wasn't a conscious decision; maybe it crept up on you while you weren't looking–but it was a decision nonetheless.  And that's good news, because you can decide instead to be happy. You just need to understand how and why you make the decisions.

What Are Your Rules?

Happiness and unhappiness (in work and in life) result entirely from the rules in your head that you use to evaluate events.  Those rules determine what's worth focusing on, and how you react to what you focus on.

Many people have rules that make it very difficult for them to happy and very easy for them to be miserable.

I once worked with a sales guy who was always angry at the people he worked with. The moment anything didn't go the way he thought it should go, he'd be screaming in somebody's face.  He was making everyone around him miserable–but just as importantly, he was making himself miserable, because just about anything set him off.

For this guy, the everyday nonsense that goes on in every workplace was not just important, but crazy-making important.

I once asked him what made him happy.  His answer: "The only thing that makes this !$%$#! job worthwhile is when I win a $1 million account."  I asked him how often that happened.  His response: "About once a year."

In other words, this guy had internal rules that guaranteed he'd be miserable on a day-to-day basis, but only happy once a year.

One of the other sales guys at that firm had the exact opposite set of rules.  His philosophy was "every day above ground is a good day."  When he encountered setbacks, he shrugged them off–because, according to his internal rules, they just weren't that important.  When I asked him what made him miserable, his answer was: "Not much."  When I pressed him for a real answer, he said: "When somebody I love dies."

In other words, the second sales guy had rules that made it easy for him to be happy but difficult to be miserable.

I'd like to be able to write that Mr. Positivity regularly outsold Mr. Negativity, but in fact their sales results were similar.  Even so, I think Mr. Negativity was a loser, because he lived each day in a state of misery.  His colleague was always happy.  He was winning at life.  He was happy at work.

Make Yourself Happier: 3 Steps

The saleswoman who had breast cancer was happy, too, and this is the method she used to make herself happy:

1. Document Your Current Rules

Set aside a half-hour of alone time and, being as honest as you can, write down the answers to these two questions:

  • What has to happen for me to be happy?
  • What has to happen for me to be unhappy?

Now examine those rules.  Have you made it easier to miserable than to be happy?  If so, your plan is probably working.

2. Create a Better Set of Rules

Using your imagination, create and record a new set of rules that would make it easy for you to be happy and difficult to be miserable.  Examples:

  • "I enjoy seeing the people I work with each day."
  • "I really hate it when natural disasters destroy my home." 

Don't worry whether or not these new rules seem "realistic"–that's not the point.  All internal rules are arbitrary, anyway.  Just write rules that would make you happier if you really believed them.

3. Post the New Rules Where You'll See Them

When you've completed your set of "new" rules, print out them out and post copies in three places: your bathroom mirror, the dashboard of your car, and the side of your computer screen.  Leave them up, even after you've memorized them.

Having those new rules visible when you're doing other things gradually re-programs your mind to believe the new rules.  You will be happy at work.  It's really that simple.

Oh, and by the way ... That saleswoman? She was my mother.

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Last updated: Jan 30, 2012

GEOFFREY JAMES | Columnist

Geoffrey James is an author, speaker, and award-winning blogger. Originally a system architect, brand manager, and industry analyst inside two Fortune 100 companies, he's interviewed over a thousand successful executives, managers, entrepreneurs, and gurus to discover how business really works. His most recent book is Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know.

The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.



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