Sales Secret: 'Why' Is More Important Than 'What'
Lately, I've been reviewing dozens of sales messages and have discovered a common theme. Most sales messages, whether in emails, presentation or websites, are ineffective because they "tell what" rather than "show why." Let me explain.
Average sales messages tell what the seller would like the customer to believe. The problem with such messages is that the customer has no idea whether these statements are true.
- "We are reliable and trustworthy."
- "Our product saves you money."
- "We have the best customer service."
- "Our customer base includes IBM and Coke."
- "Independent studies show our customers save 20 percent."
- "Our service team has won two industry awards."
The same is true when describing products. Average sales messages tell what the product does or is. Such messages force the customer to figure out how the factoid in the message applies to the customer's own concerns and own situation.
By contrast, great sales messages show why the product is (or should be) important to the customer.
- "Our software automates supply chains."
- "Our marketing experts help build brand awareness."
- "Our gadgets have dual framistats."
- "Our software makes your products available for sale 10% faster."
- "Our experts can help you double sales by building brand awareness."
- "Dual framistats mean your gadget will work even when dropped."
If you want to increase sales by having a great sales message, go through all your marketing and sales materials and convert your tell what messages to show why messages.
Yes, it IS that simple.
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GEOFFREY JAMES | Columnist
Geoffrey James was recently named a "Top 40 Social Selling Marketing Master" by Forbes, and his blog has won awards from the Society of American Business Editors and the American Society of Business Publication Editors. His writing has appeared in publications as diverse as Wired, Brandweek, and Men's Health, and he is the author of numerous books, including The Tao of Programming, Business Wisdom of the Electronic Elite, and, most recently, Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know.