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CUSTOMER SERVICE

8 Tips for Great Customer Service (Infographic)

Bad customer service leads to lost business. Here's how the best call center agents keep customers happy.

Less than one-third of companies take the time to assess the quality of customer service in their call centers, according to Forrester. That's bad news--and not just for the customers. Bad service can lead to losing customers. Each time a business loses a customer, Forrester's research estimates it costs the company an average of $234. 

Isn't it about time to test the mettle of your customer service?

Check out the infographic below from Adecco, which highlights the eight traits that make for outstanding customer service agents in call centers. 

 


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IMAGES: Adecco
Last updated: Jul 15, 2014

GRAHAM WINFREY

Graham Winfrey is a staff writer for Inc.com. He previously covered alternative investments at Private Equity International magazine, prior to which he worked at Business Insider and MSNBC.com. He lives in Brooklyn, New York.




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