Less than one-third of companies take the time to assess the quality of customer service in their call centers, according to Forrester. That's bad news--and not just for the customers. Bad service can lead to losing customers. Each time a business loses a customer, Forrester's research estimates it costs the company an average of $234. 

Isn't it about time to test the mettle of your customer service?

Check out the infographic below from Adecco, which highlights the eight traits that make for outstanding customer service agents in call centers.