8 Tips for Great Customer Service (Infographic)
Less than one-third of companies take the time to assess the quality of customer service in their call centers, according to Forrester. That's bad news--and not just for the customers. Bad service can lead to losing customers. Each time a business loses a customer, Forrester's research estimates it costs the company an average of $234.
Isn't it about time to test the mettle of your customer service?