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No. 2,248 Appia Communications Traverse City, MI

	Year	2008
	Industry	Telecommunications
	Founded	2000
	Growth	163.7%
	2004 Revenue	$2.4 million
	2007 Revenue	$6.4 million
	Employees	35
	Website	www.appiaservices.com

What it does:
Appia provides a wide range of managed IT and telecommunications services to small and medium businesses and non-profits nationwide.

Why it's growing:
The firm competes with larger phone companies like AT&T by offering a 24/7 help line. Employees are given the autonomy to find creative solutions and the freedom to tailor responses to each customer, resulting in high-level customer care. As a result, customer retention rates top 97 percent.

What's noteworthy:
Appia provides simple video conferencing services to help companies bridge the gap between face-to-face conversation and e-mails/phone calls. It additionally boasts a diverse workforce, with 25 percent of all employees native to other countries. Appia furthermore plans to go green, converting all servers and equipment to lower energy costs and improving collaboration tools in the future to create a true virtual environment.