The Zingerman Empire 
Ari Weinzweig, co-founder of Zingerman's Community of Businesses, talks about generating a company culture that puts the customer first. With innovations ... Watch video
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The Zingerman Empire
10 Questions for Fred Franzia
What's your favorite part of a typical day? Getting here in the morning and seeing what exciting news I have waiting for me... Read more
How to Manage a Retail Business
What a fledgling retailer needs to know about pricing, competition, inventory, collecting customer data, and more. Read more
Running Through the Legs of Goliath [Audio]
Staff Writer Stephanie Clifford explores how Method is using cutting-edge innovation and design to take on the giants of the household-products industry. Watch video
How We Did It: Suzanne Somers and Alan Hamel, Co-owners, Somers Licensing Cos.
Millions of women love and trust Suzanne Somers. That, as Somers and her husband, Alan Hamel, realized long ago, is the definition of a market niche, one the... Read more
Geraldine Laybourne on Work and Family
I'm always impressed by business schools' women-in-business conferences. They must be among the most well-organized functions on the planet. How B-school ... Read more
How I Did It: Steve Sabol, President, NFL Films
With his very first documentary, in 1965, Steve Sabol of NFL Films became the designated mythmaker of pro football. Now the company is a $50 million family o... Read more
Outlook 2006: Logistics
The shipping news. Read more
Doug Harrison, The Scooter Store
Coming out of the American's with Disabilities Act in 1991, and his own grandmother's nursing home stay, Doug Harrison launched his business to help the d... Watch video
Small Businesses to Get Boost from Retail Sales
Strong car sales suggested smaller firms in other industries could see a sales boost in the near future. Read more
Placing Your Bets
Managing your pre-season commit percentages is one of the keys to having a profitable season. Read more
Would You Buy a Chinese Car from This Man?
Malcom Bricklin is on a quest to revolutionize the auto industry at 14,845 words per hour. Read more
Shipping Woes Boost Freight Co-ops
Soaring freight prices bring biz groups together. Read more
Is There a Future for Small Retailing?
Writing a regular column, I'm always looking for ideas. Many come from my clients, indirectly, for their questions and concerns are the questions and conc... Read more
Trucking Industry Faces Driver Shortage
What threatens holiday sales. Read more
The Mouth Will Rise Again
Fresh from losing several billion dollars and his job at AOL Time Warner, Ted Turner returns to his entrepreneurial roots: "Leave your gun at the cash regist... Read more
Safer Harbors, Higher Fees
New Coast Guard rules could make shipping more expensive. Read more
A Recipe for Perfection
America's poshest inn reveals its secrets for satisfying the world's toughest customers. Read more
Supply Chain Management Becomes a Larger Priority
Industries with extensive and complex manufacturing environments, such as consumer products, high-tech and automotive, know that failing to collaborate wi... Read more
The Power of Listening
How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Read more
Successful Retail Strategies
The other day on an out-of-town trip, I needed an emergency pedicure. Yes, there is such a thing as an emergency pedicure, especially if you're a woman go... Read more
How should pricing to retailers, who buy in quantity, differ from pricing to individuals?
Offices & Operations mentor Charlie Bodenstab responds to the following question from an inc.com user: Is there a model to dete... Read more
How I Got VC Money: Ed Jaeger
How a company that manufactures protective gloves raised venture capital Read more
Master Your Supply Chain
More than ever, software companies and consultancies are trying to sell small businesses on supply-chain management. And who can blame them? Coordinating ... Read more
The Diva of Retail
Why did Starbucks, Blockbuster, and Nike come calling on little-known consultant J'Amy Owens? Because this president of the Retail Group knows how to make th... Read more
A Company of Their Own
Software provider Shipco Logistics offers employees a special perk: help starting their own companies and becoming SAP certified. Read more
Leave No Stone Unturned
How a manufacturer got serious about customer complaints, devising a detailed form and database system to get to the root of each problem. Read more
Sweatshops, Free Trade Force Owner to Call It Quits
The story of how a manufacturing company failed under pressures from GATT, NAFTA, and sweatshops. Read more
The Enemy Within
An explanation of how the base of manufacturing suppliers is crumbling in the U.S. and how to reverse this trend. Read more
Growth Strategies: Touch of Glass
A company provides its customers with custom machinery for bottling and packaging, along with some surprising pluses. Read more
Growing Up as a CEO
After eight years of unbroken business success, Walter Riley found out he wasn't the leader he thought he was. Read more
Beyond Just-In-Time
Manufacturer builds his plant near his primary customer and connects the two with a pneumatic conveying system Read more
Thinking Small
MINIMILLS PRODUCE 20% OF American steel, and they are one of the few bright spots in a dismal industry. Now a similar trend toward minimills is also unde... Read more
Defense Software Companies Look Election-proof
With the Democrats pledging to eliminate "big-ticket" defense-budget items, many defense contractors have reason to hope that President Reagan and the Rep... Read more
Frederick W. Smith Of Federal Express: He Didn't Get There Overnight
The history of Federal Express Corp. has become a parable of sorts. Some feel that the significance of the company is that it created a $3-billion industr... Read more
