Trying to remember what you want to post--or, worse, flooding your social-media stream with updates--can be the bane of your (and your followers') social-media existence. Buffer lets you add links, photos, videos, etc. to a queue and automatically schedule them for publishing on Twitter, Facebook, and LinkedIn. You can publish time-critical updates right on time and space out less time-sensitive updates.
Plus, you can use Buffer's analytics to make smarter scheduling decisions. There are iPhone and Android apps as well as a great browser extension.
It may be easier for you, but your customers don't like opening tickets or filling out forms to get the help they need. Help Scout lets customers send emails that you receive as easy-to-handle tickets in a separate, shared inbox. Responding is still easy for you, and you can organize and analyze queries, complaints, etc.
Getting stuff done is great--unless you can't remember what you've done or what your team has done. IDoneThis lets you and your team fill in what they did and then browse that information like a Facebook feed to like, comment, and get ready for what's next.
According to this study, consumers are willing to spend an average of 13 percent more with a company they believe provides excellent customer service.
Olark, a small pop-up you place at the bottom of your website that allows you to chat with your customers, could be one way to differentiate the level of service you provide. If you aren't available, you can still use the tool to send you an email.
Don't you want your support to be simple and efficient--and most important, helpful for your customers? Thought so.
You write a lot of emails, and some of what you write is fairly repetitive.
With TextExpander, you can write and store your most important or most common messages. Then just type a keyword to automatically paste that text into any email.
Consider prewriting boilerplate paragraphs, common instructions, and responses to certain types of inquiries. Why write anything important more than once? Craft it, perfect it, and insert it with one word.
JEFF HADEN learned much of what he knows about business and technology as he worked his way up in the manufacturing industry. Everything else he picks up from ghostwriting books for some of the smartest leaders he knows in business. @jeff_haden