One Thing Employees Need (But Rarely Get)
BY Jeff Haden
Pay, benefits, training, opportunities: All important. But this is more important.
If you want to be considered a great employer--and you certainly should--providing your employees with higher pay, better benefits, extensive training, and greater opportunities are definite factors.
The problem is you might not have the resources to do all that.
That's okay. You can still be a great employer, because one thing you can give your employees is more important.
The city where I live has an extremely diverse population, surprisingly so for a small-town rural area. Initially immigrants sought jobs in agriculture, mainly at local poultry plants and orchards. Over time others were drawn to the area by the presence of family or friends or simply by people who shared a common language and culture. Today the city schools have the highest percentage of ESL students in Virginia.
Two Kurdish men rent a house from us. Last year they were offered jobs at a poultry plant. They asked me to come with them to look over the "standard" employment documents they needed to sign. ("Standard" to someone still learning a language isn't standard at all, something really easy for native speakers to forget.)
The forms were fine... but the way they were treated wasn't. The hiring supervisor and--incredibly--the HR manager were dismissive of their questions and made jokes at their expense.
For example, one of the men asked in halting English where they would be able to clean up before their lunch breaks. The supervisor said, "You only get 20 minutes for lunch so there really isn't time to clean up. But I wouldn't worry about that. You boys will still be cleaner than what you're used to where you come from."
That's just one example. There were others.
Later I thought, "I would never treat anyone that way."
Then I realized that I have treated employees and peers that way. I've raised my voice. I've rolled my eyes. I've exchanged smirks and knowing glances. I've responded to a suggestion or comment with sarcasm--not just because the idea lacked merit but also because I wanted to show how insightful and wise and oh-so-terribly-witty I was by comparison.
My guess is that you have, too.
Some employees aren't outstanding. Some are far from it. They aren't as smart. They don't work as hard. They make bigger mistakes. Some employees ultimately deserve to be let go.
Regardless, every employee--no matter what their level of performance--deserves to be treated with respect. Sarcasm, eye rolling, and biting comments shift the focus away from performance and onto the person... and their self-respect is slowly destroyed.
Talk to me privately about a mistake I made, focus on how I can learn from that mistake and improve, and I'll quickly forget any initial embarrassment I may feel.
Make me feel stupid, especially in front of other people, and I will never forget how it feels--and I'll never learn from my mistake because I will only remember the way you treated me.
Self-respect is a lot like trust. Once lost, it's almost impossible to regain.
So don't assume pay or benefits or opportunities make employees feel respected and valued. Tangible rewards do have an impact... but treat employees with disrespect, disdain, and disapproval and no tangible reward will ever overcome the damage to their feelings of self-worth.
Later I asked our tenant whether this experience was unusual. He looked down and didn't say anything for a few moments. Finally he looked up and said, "Here they will let us have jobs... but here they do not let us have pride."
The most important thing you provide employees is not a job. It's self-respect.
JEFF HADEN learned much of what he knows about business and technology as he worked his way up in the manufacturing industry. Everything else he picks up from ghostwriting books for some of the smartest leaders he knows in business. @jeff_haden