In most small businesses, being a surly or bad-tempered person is not going to help you advance through the ranks or lead a company to glorious world domination. You might end up with your face on a dart board. Yet, there's are times when it's okay to show a little anger or get worked up about a problem. Anger is partly a reaction to losing control of a situation but it's also an emotion that reveals what you really care about. Here are a few situations when getting a little worked up could help resolve problems.
1. When someone keeps asking the same question by e-mail
Do you always have to answer an e-mail request? In many instances, it does foster good communication, and I hate that the new "no" is to not reply. Yet, if someone keeps asking the same question over and over again, it's okay to let that person know when it is getting annoying. It saves you time when you don't have to keep reading the same question, and it even does the sender a favor because they finally get a response.
2. When the meeting organizer doesn't have a clue
You walk into a meeting and realize the person running the slideshow just figured out how to click through PowerPoint slides and work a microphone. Eventually, it becomes obvious to everyone the meeting isa joke. Should you voice your disapproval? It depends. Letting a new employee practice a presentation and then giving constructive feedback can be helpful, but the meeting might be a complete waste of your time. Don't go ballistic, but it isokay to question why you were invited or ask the presenter to practice a little more.
3. When someone posts personal messages on Facebook
Facebook is one of the most brilliant inventions ever--it's a way to promote company services, communicate with people on a deeper level, and even sell that corner hutch you inherited. However, it can also become a tool for employees to reveal personal information about you. If you see an embarrassing post, it's okay to call someone out. Ask the poster to remove the information and express your outrage--maybe it won't happen again.
4. When you get a cold call
I hate cold-calls because they are so invasive. I prefer someone contact me by e-mail first and set up a phone call or online chat. Obviously, in sales, you have to pick up the phone and get to work making cold calls. That doesn't mean you have to be perfectly polite when you receive one--or even bother answering at all. If you do pick up, explain to the caller that you don't take cold calls, give them a few instructions on how to find you online, and ask them to never call you again. It means one less distraction during your day.
Can you think of a few more? Post in comments or on my Twitter feed.