Think about problems in the context of the job customers need done;
Identify other users* who will interact with the customers; and
Home in on possible early adopters (our objective is to identify early adopters, not mainstream customers).
*From Running Lean: "A customer is someone who pays for your product. A user does not."
Lean Business Model Example: Customer Segments
In this business model, the investor is clearly a customer. Having worked and talked extensively with individual investors as well as the professional services providers who work with them, we already had a very clear idea who the early adopter investors would be.
Of course, for every investor there must be an investee, i.e., a business owner who is willing to sell some or all of their business to Avondale and our investors. Those people are our customers too! They must see the value in our offer, since their payout is often linked to our ability to create value once we acquire their company.
Our hypothesis is that there is a large and growing market of retiring or near-retiring business owners, typically 55-70 years old, who face both a leadership challenge and a capital challenge.
The owner must turn over the business to the next generation of leaders, who may not yet be ready to hold the reins. In many cases, the owner may not have an individual within their company who can successfully become the new CEO.
The owner may naturally be conserving cash in preparation for retirement, rather than investing to grow the business. As a result the business may need an infusion of capital to accelerate growth (e.g., modernize the facilities, add more production capability, etc.). The retiring owner is financially unable to make such an infusion, even though they recognize the value potential they are leaving on the table.
With our experience and our network of business leaders and investors, Avondale can help address both of these challenges. Thus retiring business owners can be a very attractive segment to us.
Our customer segments are therefore:
Customer Segment A
Investors with large chunks of investable cash who have not seen satisfactory results from the current PE paradigm.
Early adopters: Active entrepreneurs/investors with significant investable cash, who already have a value creation thesis to pursue.
Customer Segment B
Businesses with attractive growth opportunities that are constrained by capital and/or human resource limitations and recognize the need for transformation.
Early adopters: Retiring business owners who need to facilitate both a capital and a management transition.
Because we have been refining and debating these customer segments for a few months now, it was easy to articulate these segments; it took only three minutes. Nevertheless, with eight minutes of our 20-minute budget already gone, we need to pick up the pace. In the next article in this series we will discuss our Unique Value Proposition.
KARL STARK AND BILL STEWART are managing directors and co-founders of Avondale, a strategic advisory firm focused on growing companies. Avondale, based in Chicago, is a high-growth company itself and is a two-time Inc. 500 honoree. @karlstark