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CUSTOMER SERVICE

The New Rules of Customer Service (Infographic)

Don't get in your customers' way when they're shopping online.

Customers frequently hop online intending to find the information they need to inform their next purchase decision. However, only 52 percent end up finding what they're looking for. Unfortunately, many won't stick it out if they're forced to bumble through your buying process.

This infographic created by Column Five in collaboration with Zendesk, makes the case for perfecting your site's customer self-service. 


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Last updated: Jun 2, 2014

LAURA MONTINI | Staff Writer

Laura Montini is a reporter at Inc. She previously covered health care technology for Health 2.0 News and has served as an associate editor at The Health Care Blog. She lives in San Francisco.




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