A hotel manager was interviewing MBA students for another managerial position at the hotel chain. He wanted to go a little off script and ask the candidates a question that he knew they hadn’t rehearsed.
This short story told by Chester Elton and Adrian Gostick is worth the full read, but in sum, they explain that the hotel manager decided to go with, “How would you motivate our dish washers?” There’s only one right answer (spoiler alert). “When the dishes are stacked high, as a manager you need to roll up your sleeves and start washing them, too.” Read more.
Here are a few other hot stories on Inc.com this week:
How to Lead Through Change
When implementing new changes, you will likely encounter the 20-50-30 principle. Twenty percent of employees will support your decision, 50 percent will be undecided, and 30 will resist you. Your time will be best spent trying to court the undecided, rather than the resistors. Read more.
Adopt a New Mantra
Here’s a personal philosophy to live by: “Every day’s a holiday, and every meal’s a feast.” This advice from one man to a fellow entrepreneur led him to truly change the way he did business. Read more.
A Boss Should Never Say …
"We've always done it this way." "I don't have time for this." "Sorry to interrupt your vacation, but ..." These are just a few off the list of things that -- without question -- you should never say. Read more.
There’s a Wrong Way to Praise an Employee
When giving an employee feedback, don’t mix in praise. Research has shown that it’s counterproductive. Your employees don’t need your approval to keeping doing good work. Switching to praise when offering feedback takes the emphasis off of employees' own intrinsic motivation and puts the emphasis on extrinsic motivation. Read more.