At Photocircuits Glen Cove, a division of Kollmorgen Corp., employees tell their supervisors exactly what is wrong with them -- as honestly and bluntly as their hearts desire. Each year, the 750-employee manufacturer of printed circuit boards, located in Glen Cove, N.Y., hands out a three-page questionnaire to every manager, supervisor, and foreman -- some 200 in all. Two pages consist of such questions as: Does your immediate supervisor show interest in you? Does this supervisor take criticism well? Is he or she a good listener? The third page is reserved for the employee to write a synopsis of his or her opinion. The questionnaire must be signed by the employee.
"When we first started this two years ago, I expected people to sugarcoat their answers," says Frank Fuggini, vice-president of human resources and one of the originators of the questionnaire. "I was surprised at how honest and open the answers were. Sometimes, the opinions are brutally honest, but with a few exceptions, very fair.The practice has definitely improved communication and morale."
The company recently completed this year's round of questionnaires, and among the people Fuggini critiqued was Photocircuits president John Endee. His opinion of the big boss? "Sometimes the guy doesn't listen."