APRIL 1989

% of surveyed

managers

Technique and workers

to reduce judging it

overtime effective

Plan more effectively 86.3%

Streamline procedures 59.1

Change schedules/ 35.0deadlines

Acquire better tech- 34.9nology/equipment

Hire more permanent 25.9staff

Hire temporary 25.3workers

About 65% of surveyed top managers said they work more than 50 hours a week. Responses to questions about how to control overtime indicate that at least some of the overtime reported by respondents is indeed making up for poor management. Only about one-fourth thought more staff would solve the problem.

Source: American Productivity & Quality Center, 1989