MAY 1989

Plan to add in next 2 years Now use
Account processing 73% 11%
Artificial intelligence* 15 22
Desktop publishing 29 38
Electronic mail/messaging 60 28
File management 61 19
Graphic representation 53 30
Spreadsheet analysis 89 23
Word processing 93 19

*Expert systems

Source: Approaching the Automated Office, by Walter A. Kleinschord, Administrative Management Society Foundation, Willow Grove, Pa., 1987.