JUNE 1989

If a company has an 800 number you can call for information or a complaint, does this give you more confidence or less confidence in the company, or does it affect your confidence one way or the other?

Occupation

Age Executive/ White- Blue-

Total 18-29 30-44 45-59 60+ professional collar collar

More confidence 48% 50% 53% 44% 41% 57% 51% 44%

Less confidence 1 2 2 1 1 1 3 1

Doesn't affect confidence 46 44 42 52 50 41 45 51

Don't know/no answer 4 4 3 3 8 2 2 5

Source: Roper Reports, The Roper Organization Inc., 1988, based on 2,000 face-to-face interviews with adults age 18 and over.