JUNE 1989

Factor Important or very important exists at work
Challenging work 97% 88%
My opinion matters when decisions are made 96 69
Recognition when I've done a job well 91 55
Pay clearly tied to my performance 89 50
Working for a company I can be proud of 87 79
Good, fair performance measures 85 39
Autonomy on the job 82 66
Competitive salary 81 81
Clear performance goals 78 40
Opportunity to learn on the job 76 77
Clear career opportunities 74 26
Harmonious relationships with my co-workers 71 75
Job security 59 58
Generous benefit program 54 68
Special incentives (merchandise, travel) 9 11

The five factors in bold indicate the greatest disparity between what managers value and its availability in their workplace.

Source: From a 1988 survey of 383 American Productivity & Quality Center members, 171 of whom identified themselves as top management and 198 as middle management.