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CUSTOMER SERVICE

Lunching In Style
 

Company establishes good relations with its customers by sending them limousine-chauffeured lunch invitations.
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JANUARY 1990

Having trouble contacting customers at the CEO level? Bill Czapar, CEO of Anaheim Custom Extruders Inc., in Anaheim, Calif., waved goodbye to that problem with his California Limo Lunch, a limousine-chauffeured luncheon invitation.

Once a CEO experiences the thrill of being whisked away by limousine to a restaurant, future invitations are rarely refused, giving Czapar regular opportunities to conduct business conversations with no interruptions.

"I'm trying to pave the way so that if there is a problem with our product, we don't get thrown out for an occasional mistake," explains Czapar. He extends the lunch invitations about four times a year to the 20 customers responsible for most of his $3-million annual sales of custom extruded plastics.

Last updated: Jan 1, 1990




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