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CUSTOMER SERVICE

Fast Track

Entrepreneur owns three railroad cars and uses them to entertain customers and employees.
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Harry V. Quadracci, "conductor" of Quad/ Graphics Inc., held his first train party three years ago. Now, "on-board" entertaining is one of his passions.

This $350-million commercial printer now owns three railcars -- a parlor car with an observation dome, a kitchen and dining car, and a sleeper. When the train isn't being used for entertaining customers on the East or West Coast, it's used for employee parties. Says Quadracci, who rode his cars to New Orleans last January and invited 250 guests for a post-Superbowl supper, "It's really just the ultimate RV."

-- Martha E. Mangelsdorf

Last updated: Apr 1, 1990




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