MAY 1990

Change can be stressful in a growing business, especially when it trespasses on employees' workspace. Harry Seifert, CEO of $12-million Winter Garden Salad Co., based in New Oxford, Pa., learned the hard way that morale can suffer if employees aren't updated on revamps that affect their workstations.

Management redesigned one of the plant's work-stations but neglected to tell the employees who use it every day. Suddenly finding their familiar workstation gone one morning bombed with the group. Seifert had thought they'd be thrilled with the new design, but before long companywide morale hit an all-time low. Now, Seifert takes the time to hold quarterly meetings for all 140 employees on such changes. Morale is back up, he reports, and management-employee relations have improved.