Is your company a model of progressive management? A quality-driven organization? Don't ask an industrial engineer if you want a cheery answer. In a recent Institute of Industrial Engineers survey, 91% of respondents found their organizations more interested in short-term financial gains than in long-term investment in productivity and quality. This is across the board: small and large companies, in service and manufacturing. That wasn't all: 79% said management lacked commitment to implement such productivity programs as gain-sharing. And 78% of the respondents said managers don't seek employee input. Could it be that managers know they wouldn't like what they'd hear?

-- Martha E. Mangelsdorf

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