Review of Working by Studs Terkel and the importance of recognizing the hard work of your employees.
by Studs Terkel
Ballantine Books, 1985
"I agree with Studs Terkel's thesis in Working that people like working, try to do their best, and deserve more recognition. I want my people to understand that and not run roughshod over people. We will never have a time clock; we look at tasks completed rather than hours worked. I want to give people here the freedom to do their jobs.
"If you give a little recognition to your casual business acquaintances -- the order-processing clerks, permit-review people, and receptionists -- you'd be amazed to find out how much it means to them.
"As a general contractor we have contact with many people on a construction site. If you probe a little about the details of their jobs, you find they really do care about how well they perform.
"One of Terkel's interviews is with a hotel telephone operator. In her many years of working at the hotel she received one box of candy from a guest she regularly placed calls for. Years later she was still talking about that box of candy. It knocked me out.
" Working makes the people you see turn from urban camouflage into real people. I want our people to be able to see the people with whom they work."