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Random Thoughts During a Customer Service Seminar

Editor identifies some of the real obstacles to good customer service.
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The real obstacle to good customer service is everything else an executive does each day -- attending meetings, talking to employees, answering letters, reviewing financial reports, and so on. When you forget that all of those activities are just the means to an end, the customer becomes nothing more than an irritating interruption.

Last updated: Apr 1, 1991




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