The Inc. 100

Overview of the 1992 Inc. 100 with profiles of selected companies.

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America's fastest-growing small public companies

At a time when big-company layoffs have grabbed the headlines, it's useful to recall that the economy has yet to fall into a black hole and -- barring a collision of the planet with Mars -- won't. That circumstance owes not to the prospect of large companies healing themselves but to the relatively unknown companies that turn up on this list each year, sprouting like hardy perennials through the rubble of corporate America. A free-market economy, like nature, abhors a vacuum. The more things change, well, the more companies doing new and interesting things are born. Sic transit the Fortune 500.

The Inc. 100 is more than a portrait of dynamic growth. It is also aleading indicator of change -- technological, social, and regulatory -- and the economic mutation that accompanies it. Take this year's number-one company, QVC Network, a retailer that couldn't have existed a decade ago, before cable-television and satellite technology were linked to produce some lucrative possibilities. QVC, which stands for quality, value, and convenience, is a televised shopping network that now appears in 45 million cable- and satellite-connected homes -- 24 hours a day, 364 days a year.

"This has become an accepted way of shopping,' QVC's cofounder Mike Boyd says. "Our show is easy to watch, the presentation is soft sell, and the demonstration of products is informative.' When QVC was founded in 1986, it had 20 competitors. Today the field has been winnowed to 2 major players -- QVC and Home Shopping Network -- and they recently leaked word of a possible "business combination."

QVC, just five years old and well on its way to annual sales of $1 billion, now adds 100,000 new users each month -- and 60% of those people will turn into repeat buyers. Technological change in the form of digital compression, which will give cable companies the ability to broadcast up to 10 channels in the same space through which they currently send one, will further boost growth. That could turn QVC into an electronic mall, with viewers able to flip from shoes to cosmetics to lingerie. The company is currently testing a fashion and accessories channel in a small selected market.

QVC is an instructive example of how change yields opportunity, but among Inc. 100 companies, it is hardly an exception. Witness the continuing entrepreneurial response to Ma Bell's breakup. Toiling creatively in the telecommunications arena are 11 of this year's companies, including Peoples Telephone (#83). Peoples, a private-sector phone company, takes a targeted approach to the market, bringing telephoning to where the masses mass. Peoples has thus far installed 19,000 pay phones in high-demand locations, such as gas stations, convenience stores, hospitals, and prisons.

PictureTel (#37) and Phoenix Network (#9) are other by-products of information's brave new world. Phoenix Network buys long-distance phone services and then resells them to an array of small customers who otherwise could not take advantage of volume discounts. PictureTel brings us face-to-face with the present day's McLuhanesque possibilities. It manufactures state-of-the-art videoconferencing systems -- along with equally elegant profits for those visionary enough to have bought its stock some time ago; at press time PictureTel stock had risen 127% in the past year. Which is not bad, but nowhere near the pace of the fastest-appreciating stock on this year's list, Noise Cancellation Technologies (#21), which climbed a not-so-quiet 352% in the past 12 months.

Health care, much in the news lately for better (high stock prices) or worse (high prices), is amply represented here, not surprisingly. The 21 health-care companies on the list include the like-named Summit Technology (#35) and Sunrise Technologies (#8) -- both of which do the same thing: develop laser-based medical technologies that have revolutionized eye surgery. Several companies, meanwhile, are doing their part to keep high health-care costs from killing the body politic. Value Health (#46) manages specialized programs, such as drug treatment and psychiatry, for employee health-benefit plans; Ren Corp.-USA (#78) builds freestanding kidney-dialysis treatment centers; and T2 Medical (#36) provides outpatient infusion therapy.

On the low-tech end of the list are equally intriguing niche openers, such as Rally's (#59) and Rentrak (#44). Rally's, a hamburger chain with 333 units in 22 states gives new meaning to the term fast food. Customers order at drive-through windows and are served within 45 seconds. A Rally's is typically half the size of the average fast-food restaurant, the prices about 25% lower.

Rentrak has done a fast forward on the videocassette revolution by exploiting a simple idea: video stores often cannot afford to stock enough new releases to meet initial demand, which dwindles within weeks or months. Rentrak leases the tapes to retailers, and both parties divvy up the rental income.

So what has all this entrepreneurial vigor done beyond provide the usual windfalls for the boss and a coterie of financiers? A lot. Annual revenues for Inc. 100 companies last year averaged more than $84 million, a 21-fold increase in five years. The number of employees at the typical company grew from 132 to 896, and sales per employee tripled from $31,000 to nearly $94,000.

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