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Benchmark: Interoffice E-mail

A graph displaying how many companies are using E-mail and how it's being used.

Most of the users that make up the Internet's impressive growth statistics aren't using the Web or downloading files. They're simply sending and receiving electronic mail along the Net's phone lines. But our sampling of small businesses indicates that those companies' E-mail isn't wired to the world quite yet. The majority limit E-mail to internal or telecommuting employees. Very few businesses use the Net to contact clients, prospects, or advisers. "Our industry just hasn't accepted E-mail yet as a regular form of communication," says Harvey Friedman of Hatfield Electric, an electrical contractor based in Scottsdale, Ariz. Hatfield has Windows-driven PCs with desktop modems for most of the office employees, who use Lotus cc:Mail. "We do a lot of faxing via modem but no E-mail. Our vendors and other contractors just aren't using E-mail technology at this point," says Friedman.

The results of the survey:
use E-mail within the company

41% exchange E-mail with off-site employees

38% have regularly telecommuting employees

23% exchange E-mail with suppliers

18% exchange E-mail with business advisers

Source: A survey of 273 small to midsize businesses, conducted by the Executive Committee, San Diego, April 1995.

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Last updated: Sep 1, 1995

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