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HUMAN RESOURCES

Benchmark: The Costs of Understaffing

Some statistics concerning the adverse effects of understaffing.
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Almost 50% of recently surveyed companies reported that they are, to some degree, understaffed. They noted the following effects on their organizations:

Effects of being % of companies
understaffed reporting those effects
Increased stress 71%
Difficulty meeting schedules 40%
Decreased customer service 25%
Increased turnover 20%
Difficulty expanding 19%
Increased error rates 18%
No discernible impact 11%

Source: "Staffing Strategies Survey," 1995 Olsten Forum on Human Resources, Melville, N.Y.

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