Operations: How Much Time at the Fax Machine?
On any given day, Roddy Temporary Services' nine employees fax information between two offices and to about 20 customers of the $2.5-million temp agency in Ann Arbor, Mich. CEO Philip Roddy estimates that his entire staff spends a total of one hour a day at the fax machine.
In fact, employees spend 30 minutes a day each at the fax machine, according to a recent survey of 200 small companies by Impulse Research, in Los Angeles. Photocopying takes up 24 minutes a day for each person, and printing 21 minutes. The companies surveyed had an average of nine employees each, four of whom visited printers, faxes, and copiers about nine times a day, for an average of 75 minutes total. That's a staff total of 25 man-hours a week, or the equivalent of a part-time employee.* * *