Judging by the results, E-mail is catching on big time with growing businesses. More than a third of you get at least 11 messages a day, and well over half of you plan to at least double your current level of usage in coming months. Still of untapped potential is E-mail marketing, tried by less than a fourth of you. Your pet peeve: junk E-mail.

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E-mail Catches On
Do you use E-mail?

94% Yes

6% No

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Usage
How many messages a day do you receive?

37% 1-3

35% 4-10

19% 11-30

9% 30+

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The Payoffs
What are the main benefits of E-mail?

86% Saves time

56% Better contact with family and friends

56% Better contact with noncustomer business contacts

46% Better contact with customers

44% Better contact with people in your company

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The Drawbacks
What's the downside to E-mail?

42% Too much junk E-mail

29% Can foster misunderstandings

24% Less-thoughtful communications

23% Too impersonal

8% Always leaves a written record

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E-Marketing
Have you tried marketing via E-mail?

78% No

22% Yes

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Growing Habit

To what extent are you likely to become more dependent on E-mail over the next 12 months?

41% Double current usage

37% Maintain current usage

20% At least triple current usage

2% Likely to cut back