CEO's Notebook

Off the Record

" A consultant is someone who knows how to have sex a hundred different ways--and doesn't have a partner." --A Colorado retailer

" The first computer consultant told me that when I bought more software, I would have to add more people. So I got rid of him. The second one kept calling technical support, which we could do ourselves. The third one worked out." --A New Jersey manufacturer

" It was clear that we couldn't handle normal business activity with our new computer network. So we brought in a consulting firm that said we were in trouble and recommended that we dump the system. It was a complete waste of money; they were just telling us what we already knew. The second group of consultants was very good. They helped us see our business in terms of its processes." --A Pennsylvania transportation company