Garbage In, Garbage Out
"It's possible that from a pure feedback perspective I know more about the American worker than any human who has ever lived. It's real interesting to see trends emerging. One trend I caught early on was when companies began taking away employees' wastebaskets. They didn't want to pay janitors to empty wastebaskets. At first, employees would have to empty their own wastebaskets at night into a central receptacle. Then companies took the wastebaskets away entirely. You couldn't throw anything away in your desk area. You had to take it to the bathroom to throw it away. Or bring it home. And there was one company that said you had to put it in a neat pile on your desk and then at the end of the day scoop it up in your hand and take it to the central receptacle. This is a big company we're talking about, a big name-brand company."