Resources is the Inc. guide to more information on subjects in this issue. This information is intended to help our readers; Inc. does not profit from the sale of any of the resources listed.
The best source of information about professional employer organizations (PEOs) is the National Association of Professional Employer Organizations (901 N. Pitt St., Suite 110, Alexandria, VA 22314; 703-836-0466; fax, 703-836-0976; www.napeo.org/peo). The membership of this trade group--about 400 companies--encompasses the largest PEOs. The executive vice-president is Milan P. Yager.
Another organization, the Institute for the Accreditation of Professional Employer Organizations (7910 Woodmont Ave., Suite 1040, Bethesda, MD 20814; 301-656-1476; fax, 301-656-5932), puts a stamp of approval on those PEOs that meet its rigorous standards. Executive director Regis Canny can provide the names of accredited companies; they also can be found on the institute's Web site (www.podi.com).
Red Tape: Ergonomics Regs Don't Sit Well with Small Biz
For more information on industry efforts to prevent or modify national ergonomics legislation, contact Al Lundeen at the National Coalition on Ergonomics (1331 Pennsylvania Ave. NW, 1500 North, Washington, DC 20004; 202-293-3384; email@example.com).
According to Dr. Lawrence Fine of the National Institute for Occupational Safety and Health (NIOSH), the increasingly polarized fight over ergonomics regulations has stifled common sense. "There is a proactive approach to ergonomics. If a workplace is comfortable and user-friendly, it is more productive," he says. To that end, NIOSH has released a primer of ergonomics practices that companies like Harley Davidson have adopted with success. Foremost among the recommendations is simply turning to employees for input on workstation design and about activities that cause pain or fatigue. In January the Occupational Safety and Health Administration and NIOSH hosted an ergonomics conference to present winning ergonomics practices, including those of small business, as part of the Clinton administration's "consensus building" approach to future ergonomics laws. For a compilation document of effective ergonomics practices, drawn from the 1997 OSHA- and NIOSH-sponsored conference, and for other free publications on ergonomics and workplace safety--including recent research--contact NIOSH at 800-35-NIOSH or OSHA Public Affairs at 202-219-8151, or visit the NIOSH or OSHA home pages.
California-based businesses can receive a free ergonomics consultation, on-site evaluations, publications, and informational videos through Cal-OSHA. Contact Cal-OSHA Consultation Services (P.O. Box 420603, San Francisco, CA 94142; 415-972-8515) or visit the Department of Industrial Relations home page.
The California semiconductor industry has instituted self-imposed ergonomics standards. To find out about those or to join the industry's nonprofit research and trade group, contact Semiconductor Equipment and Materials International, or SEMI (805 E. Middlefield Rd., Mountain View, CA 94043-4080; 415-964-5111; www.semi.org).
If you want to explore ways to raise capital for your company through a 401(k) plan, it's going to take some legwork. One good way to get started is to visit the Web site maintained by HR Investment Consultants (www.401ksearch.com). The Baltimore-based firm maintains a comprehensive database of information relating to 401(k) providers (especially those that specialize in small-company plans). While you may not want to sign up for its provider-search service (a tad pricey at $650 for a six-month subscription), the site is worth checking out for its valuable library of recent article extracts relating to 401(k)s as well as for referrals to other useful sources. The firm's phone number is 800-462-0628.
Symphony executive directors are usually either businesspeople with little musical background or arts professionals without business experience. Either type will appreciate the wealth of information about music and business available from the American Symphony Orchestra League, or ASOL (1156 Fifteenth St. NW, Suite 800, Washington, DC 20005-1704; 202-776-0212). Particularly useful is The Orchestra Resource Notebook, a series of papers on management, taxes, and finances for symphony orchestras, each of which costs $25 for nonmembers.
As nonprofits, symphony orchestras face the typical problems of fund-raising, managing volunteer boards, and projecting accurate budgets. Books and audiotapes are available on those topics (and more) from Jossey-Bass (800-956-7739). Ask for the Jossey-Bass Nonprofit and Public Administration Catalog. It's free.
Bob Frey, CEO of Cin-Made, a for-profit manufacturer in Cincinnati, used open-book management to negotiate a tricky labor contract with his employees. He wrote about what he learned from his successes and failures in the September-October 1993 edition of The Harvard Business Review. Reprints of the popular story "Empowerment or Else" are available at $5 each ($10 minimum order) by calling 800-988-0886 or contacting HBR's Web site.
A book that wins good reviews for helping establish positive union relations is Beyond the Walls of Conflict: Mutual Gains Negotiating for Unions and Management, by David S. Weiss (Irwin Professional Publishers, 630-789-4000, 1996, $30).
Those cowed by Doug Hall's knee-buckling fees can learn more about his creative philosophy by reading his two books written with David Wecker-- Jump Start Your Brain (Warner Books, 800-222-6747, 1995, $12.99) and The Maverick Mindset: Finding the Courage to Journey from Fear to Freedom (Simon & Schuster, 800-223-2336, 1997, $23).
For different perspectives and developments in the field of creativity, consider joining the Creative Education Foundation (800-447-2774). A $50 annual membership includes the monthly newsletter Creativity in Action. The foundation can also provide a free catalog listing dozens of books about creativity, including Optimize the Magic of Your Mind, by foundation board member Sidney J. Parnes (Bearly Limited, 716-883-4571, 1997, $18.95). It also hosts creativity conferences, such as the annual Creative Problem Solving Institute, in Buffalo, which will meet from June 22 through June 27, for its 43rd gathering. The cost is $695 per person; group discounts are available.
One way to choose among the many creativity gurus is to find out if they've written a book on the subject, get a copy, and decide if the approach seems a good fit for your company. To get you started, here's a list of possibilities:
VanGundy & Associates (405-447-1946). Arthur B. VanGundy, a professor of communication at the University of Oklahoma, charges $3,500 and up for facilitating daily creativity sessions. He's written nine books on the subject, including Idea Power: Techniques and Resources to Unleash the Creativity in Your Organization (Amacom, 800-262-9699, 1992, $24.95) and Brain Boosters for Business Advantage: Ticklers, Grab Bags, Blue Skies, and Other Bionic Ideas (Jossey-Bass/Pfeiffer & Co., 800-956-4434, 1995, $29.95).
Innovation Focus (717-872-2400). Rates begin at $10,000 per day. Available free are three dozen published articles by founding partner Chris Miller. For $75, Miller will send you his step-by-step New Product Concept Workbook.
The Mattimore Group (203-359-1801). One- and two-day sessions, run by Bryan W. Mattimore, cost from $3,750 to $10,000. You can read about Mattimore's approach to sparking creativity in his 99% Inspiration: Tips, Tales and Techniques for Liberating Your Business Creativity (Amacom, 800-262-9699, 1993, $17.95).
Synectics (617-868-6530). This consulting and training organization has fathered a number of independent creativity consultants. Contact Synectics for information about its services. Books about creativity available through Synectics are The Innovator's Handbook, by Vincent Nolan (Sphere Books, 1987, $10), and Innovation and Creativity, by Jonne Ceserani and Peter Greatwood (Kogan Page, 1995, $20).
The Shallcross Creativity Institute (413-268-3404). Headed by Doris J. Shallcross, a former professor of creativity at the University of Massachusetts Amherst, the Institute charges daily fees of $1,000 to $2,000. Shallcross is the coauthor, with Dorothy A. Sisk, of Intuition: An Inner Way of Knowing (Bearly Limited, 716-883-4571, 1989, $12.95).
If you're looking for additional information on how to set up an incentive-pay program, many good books are available to help. The Game of Work, by Charles Coonradt (The Game of Work, 800-438-6074, 1991, $19.95), offers practical advice and is a pleasant read. The Reward Plan Advantage, by Jerry McAdams (Jossey-Bass, 800-956-7739, 1996, $30.95), is particularly comprehensive and, for those interested, offers a historical perspective of pay-for-performance systems. Karen Jorgensen's Pay for Results (Merritt Publishing, 800-638-7597, 1996, $29.95) includes many helpful work sheets, forms, and checklists that will aid the design process.
You could also take a look at the Inc. archives for articles on incentive compensation. Two in particular you might want to check out: " Games Companies Play," by John Case, October 1994, which examines how companies use game-playing techniques in their incentive systems. For a contrarian view, try Patrick Lancaster's " Incentive Pay Isn't Good for Your Company," September 1994. Lancaster explains why he's not a big incentive-pay fan, citing various bonus plans he's used that met with less-than-stellar success.
There are numerous vendors selling servers. Many small businesses buy little-known brands, but others want the stability of a well-known company. Below are some of the biggest server vendors, along with a small-business product or product line from each:
The Hewlett-Packard Co. offers the E Series of servers. For the authorized dealer nearest you, call 800-533-1333.
For information about the IBM PC Server 300 series, call 800-426-2968. For reseller locations, call 800-772-2227.
To find out more about the Compaq Computer Corp. ProSignia 200 line, call 800-345-1518.
Dell Computer Corp. offers the PowerEdge 2100 and the PowerEdge 4100. For information, call 800-388-8542.
Gateway 2000 has a special small-business section on its Web site. For information about Gateway's G62000 line, call 800-846-2042.
A huge number of family businesses are currently making succession decisions, and as one might expect, a virtual army of consultants, authors, and financial advisers are standing in line to help them out. Here's a partial list of reliable resources: Passing the Torch: Succession, Retirement, and Estate Planning in Family-Owned Businesses, by Mike Cohn (McGraw-Hill, 800-338-3987, 1992, $17.95); the Family Business Leadership Series, by Craig Aronoff and John Ward (Business Owner Resources, 800-551-0633, $14.95 for each of eight booklets published between 1992 and 1996); Working with the Ones You Love, by Dennis T. Jaffe (Aspen Family Business Group, 800-835-5883, 1991, $13); and Inside the Family Business, by Leon A. Danco (Center for Family Business, 216-442-0800, 1995, $19.95).
NetMarquee Family Business Network (www.nmq.com) is a top-notch Web site for family-business owners. You'll find articles, news items, and listings of seminars and conferences, plus a directory of family-business education programs offered by colleges and universities nationwide.
Transitions and Traditions is a bimonthly newsletter that covers financial and management issues specific to family businesses (Cohn Financial Group, 800-422-3883, $30 per year).
The Inc. Directory
How to contact companies, organizations, and individuals mentioned prominently in this issue (some listings have been omitted by request)
Each name is indexed to the first page of the article in which it appears.
ACCESS RESEARCH, Jeffrey Close, 8 Griffin Rd. North, Windsor, CT 06095; 860-688-8821. See article .
ALPINE LOG HOMES, Ken Thuerbach, P.O. Box 85, Victor, MT 59875; 406-642-3451. See article .
ASPHALT SPECIALTIES, Daniel Hunt, 9113 Quince St., Henderson, CO 80640; 303-289-8555. See article .
ROY BALLENTINE, Ballentine & Co., P.O. Box 1860, Wolfeboro, NH 03894; 603-569-1717. See article .
BATTEN CENTER FOR ENTREPRENEURIAL LEADERSHIP, Darden Graduate School of Business Administration, P.O. Box 6550, Charlottesville, VA 22906; 804-924-3220. See article .
HAROLD BRODY, Proskauer Rose Goetz & Mendelsohn, 2121 Ave. of the Stars, Suite 2700, Los Angeles, CA 90067; 310-557-2900. See article .
BARRY CAPPELLO, Cappello & McCann, 831 State St., Santa Barbara, CA 93101; 805-564-2444. See article .
CAREER TEAM, Christopher Kuselias, 3 Industrial Circle, Hamden, CT 06517; 203-407-8800. See article .
CELESTIAL SEASONINGS, 4600 Sleepytime Dr., Boulder, CO 80301; 303-530-5300. See article .
CHARLES COONRADT, The Game of Work, 1912 Sidewinder Dr., Suite 201, Park City, UT 84060; 800-438-6074. See article .
CREATIVE BUSINESS CONCEPTS, Paul Bleecker, One Technology Dr., Bldg. H, Irvine, CA 92618; 714-727-3104. See article .
DINARDO DESIGN, Jeff Dinardo, 64 Palmer Way, Carlisle, MA 01741; 508-371-0111. See article .
ERGONOMIC SCIENCES, Steve Marshall, 2672 Bayshore Pkwy., Suite 520, Mountain View, CA 94303; 415-964-3135.
GI APPAREL, Tony Prisco, 271 Adelphia Rd., Farmingdale, NJ 07727. See article .
MARGARET HARRIS, Butler & Harris, 3223 Smith, Suite 308, Houston, TX 77006; 713-526-5677. See article .
WILLIAM S. LAUFER, Dept. of Legal Studies, The Wharton School, University of Pennsylvania, 2207 Steinberg Hall, Philadelphia, PA 19104; 215-898-7693. See article .
JERRY MCADAMS, Watson Wyatt Worldwide, 8182 Maryland Ave., Suite 1001, St. Louis, MO 63105; 314-725-8760. See article .
NATIONAL COALITION ON ERGONOMICS, 1331 Pennsylvania Ave. NW, 1500 North, Washington, DC 20004; 202-293-3384.
NOELLE C. NELSON, A Winning Case, 2727 Second St., Suite 217, Santa Monica, CA 90405; 310-859-4604. See article .
OMNI TECH, Terry Anderson, N. 27 W. 23676 Paul Rd., Pewaukee, WI 53072; 414-523-3300. See article .
PARADYME, Tim Faber, 2000 Center Point Dr., Suite 2275; P.O. Box 210963, Columbia, SC 29221-0963; 800-948-8524. See article .
PRINT MANAGEMENT PARTNERS, Jim O'Brien, 640 Pearson St., Des Plaines, IL 60016; 847-699-2999. See article .
QUANTIC COMMUNICATIONS, Bill Dahl, 3 Riverside Dr., Andover, MA 01810; 508-681-1500. See article .
RELAX THE BACK CORP., Dairl Johnson, 880 Apollo St., Suite 353, El Segundo, CA 90245; 310-416-1077; firstname.lastname@example.org.
JEAN SHAMO, 24 Chickadee Rd., Hilton Head, SC 29926-1807; 803-681-9989. See article .
SIEBEL SYSTEMS, Tom Siebel, 1855 S. Grant St., San Mateo, CA 94402-2667; 415-295-5000. See article .
MARTY STEIN, 1800 E. Capitol Dr., Milwaukee, WI 53211; 414-332-3131. See article .
SWEETWATER SOUND, Chuck Surack, 5335 Bass Rd., Fort Wayne, IN 46808; 219-432-8176. See article .
VISUAL IN-SEITZ, Charles Engler, 225 Oak St., Rochester, NY 14608-1702; 716-454-4350. See article .
WOODPRO CABINETRY, David Carroll, 330 Walnut, Cabool, MO 65689; 417-962-5127.
RICHARD SAUL WURMAN, TED Conferences, P.O. Box 186, Newport, RI 02840. See article .
Susan Beck is a freelance writer in San Francisco.
Dr. Steven Berglas is a management consultant and a psychologist on the faculty of Harvard Medical School.
Norm Brodsky is the CEO of CitiStorage, in Brooklyn, N.Y.
Bo Burlingham is an editor at large at Inc. and is the editor of Street Smarts.
Christopher Caggiano is a staff writer at Inc.
Ami Chen Mills is a writer based in San Francisco.
Jim Collins runs a management laboratory in Boulder, Colo., and is the coauthor of Built to Last: Successful Habits of Visionary Companies.
Donna Fenn is a contributing editor at Inc.
Jay Finegan is a senior writer at Inc.
Jill Andresky Fraser is Inc.'s finance editor.
George Gendron is the editor-in-chief of Inc.
John Grossmann is editor and publisher of NewsReach, a monthly small-business newsletter based in Jamison, Pa.
Stephanie Gruner is a staff writer at Inc.
Phaedra Hise is a staff writer at Inc.
Michael Hopkins is an executive editor at Inc.
Sarah Schafer is a staff writer at Inc. Technology.
Jerry Useem is an associate editor at Inc.