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Steve Jobs Apple Computer, Pixar

because we like to be seduced

Business magazines that admire corporate executives generally do so because it is their belief that the big guy or gal makes a lot of money for a lot of people. Maybe he or she has also created a fun and supportive company culture. If the company is in high tech and, as is often the case, the head honcho is also the chief nerd, he or she gets further kudos for inventing stuff. Well, I admire Steve Jobs for a lot of reasons, but they generally don't include any of the above. Jobs runs high-tech companies but he isn't nerdy in the least and, as a graduate of Homestead High School, isn't technically qualified to do, well, anything. Apple and Pixar are profitable companies but not dramatically so. And while Apple offers competitive employee benefits, I'm told that staffers in the main headquarters building take the stairs rather than the elevator out of fear of being caught with the boss in that small space. In the case of Steve Jobs, it isn't the obvious things that make us want to admire him but the small and quirky things that make us have to admire him.

Jobs is different from most of his peers in that he takes personal responsibility for what Apple makes and how those products feel to the user. Jobs directs the design process from start to finish, asking endless questions, expressing often conflicting opinions, unfailingly pushing the company toward better, more useful products. The sort of decisions that at most companies are considered finishing touches--the color of a computer case, the look of a hinge, the sound a product makes when it is opened or closed--are to Jobs the very heart of the user experience and so are at the core of the design process. Michael Dell doesn't do it that way, but then Michael Dell knows he is no Steve Jobs.

I've spent 27 years talking to, writing about, and watching Steve Jobs. And I have to say he has the best taste in product design, the best ability as a one-on-one technical manager, and the greatest skill at making the rest of us want to buy stuff we don't strictly need of any American industrialist, ever.

There's even something admirable about Jobs's famous "reality distortion field," which he seems to be able to scale at will, whether it means talking the CEO of Canon out of a huge (and eventually worthless) investment in NeXT Inc. or convincing a few thousand Macworld attendees that $249 for an iPod mini is a heck of a deal. Bill Gates, for one, is fascinated by this skill of Jobs's--Gates once told me he thinks it's genetic and can't be learned. And that's the key to Steve Jobs, a man who is driven to succeed and simply can't help himself.--Robert X. Cringely

Robert X. Cringely is a technology entrepreneur and writer.

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  1. Jeff Bezos, Amazon.com
    because "optimism is essential"
  2. Betsey Johnson, Betsey Johnson
    for her stylish life
  3. Russell Simmons, Rush Communications
    for his powerful example
  4. Scott Cook, Intuit
    because he learns, and teaches
  5. Sergey Brin & Larry Page, Google
    for their integrity. And, well, for Google
  6. David Neeleman, JetBlue
    for creating an airline fit for humans
  7. Tom Stemberg, Staples
    for doing it exactly right
  8. Jack Stack, SRC Holdings
    for going naked
  9. Judy Wicks, White Dog Enterprises
    because she's put in place more progressive business practices per square foot than any other entrepreneur
  10. Davin Wedel, Global Protection
    because he's a lifesaver
  11. Pat McGovern, International Data Group
    for knowing the power of respect
  12. Steve Jobs, Apple Computer, Pixar
    because we like to be seduced
  13. Lance Morgan, Ho-Chunk
    because a man must make his own arrows--Winnebago proverb
  14. James Goodnight, SAS
    for saying no to Wall Street (repeatedly) and yes to the people who really matter
  15. Stella Ogiale, Chesterfield Health Services
    for doing good while doing well
  16. Rhonda Kallman, New Century Brewing
    for seizing opportunity-- again and again
  17. Laima Tazmin, LAVT
    because she's a lot like other kids--and then again...
  18. Laura & Pete Wakeman, Great Harvest Bread
    for living a little --no, a lot
  19. Andra Rush, Rush Trucking
    for rolling up her sleeves
  20. Kathleen Wehner, Cirrus Aviation
    for refusing to quit
  21. Frank Venegas, Ideal Group
    because he parlayed a little bit of luck into a lot of good fortune for others
  22. Dan Wieden, Wieden + Kennedy
    because he's a true independent
  23. John Sperling, Apollo Group
    because he stirs the pot, and apparently always will
  24. John Stollenwerk, Allen-Edmonds
    for his commitment to U.S. workers. We also love the shoes
  25. Mel Zuckerman, Canyon Ranch
    for showing the way

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