What's your favorite part of a typical day? When I'm talking to customers and employees.
What's the least glamorous thing you do regularly in the line of duty? I shine my shoes myself at least two to three times a week.
What skill would you most like to improve? Patience. There's an expression around here called Taylor Time. If you have an appointment with me, you better be 10 minutes early.
What makes for a good salesperson of your product? The people who are the most successful are the ones who listen most closely to the customer. We follow the two ears, one mouth rule here.
If you could go back in time and do one thing differently in your business, what would it be? In 1996, we implemented a system to measure customer service. I wish we had done it earlier.
What part of your job would you gladly give up? The things that others can do better than me.
What's the simplest thing you never learned to do? Golf. I imagine some people would say that it's not very simple, but I don't know any better.
Who's the smartest person you know? Why? My father, Jack Taylor, because he was a true entrepreneur, with great values, who listened to his customers and his employees and got this business off the launch pad.
Who gives you the best advice about your business? I have to give the nod to my father again. He's been asking the same questions about our business for 50 years: Are our customers satisfied? Are our employees having fun? Are we doing things the right way?
What keeps you up at night? I must tell you that I sleep very well.