HUMAN RESOURCES

To Get Useful Answers, Ask Hard Questions

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The behavioral interview is fairly straightforward. Say you're evaluating how a prospect handles conflict. You might ask: Tell me about a recent situation in which you had to deal with a very upset customer.

If the job entails team building, you could ask: Tell me about a time when you had to get a diverse group of workers to cooperate. How did you do it?

In some cases, the candidate's answers will lead to the next question. So, if your company is looking for an organized and detail-oriented project manager, start by asking: Tell me about a project you've planned in the past year.

Then, if the candidate says she organized a major sales conference, respond with: Walk me through how you planned the event.

As she recounts her efforts, you might drill down: How did you manage last-minute hotel accommodations?

Finally, ask her to describe the result: How did the conference turn out?

Last updated: May 1, 2008




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