Employees frequently work together to create and edit documents.
Wiki tools such as Socialtext and Confluence, which make it possible for employees to collaborate on documents and keep track of changes
Socialtext costs about $15 a month per user. Confluence's hosted version goes for as little as $49 a month for 10 users.
The company's work force includes many mobile workers who communicate largely via BlackBerry.
Web-based tools such as Basecamp and Present.ly, which allow employees to receive notifications and post status updates using their mobile devices.
Basecamp costs $24 to $149 a month for an unlimited number of users. Present.ly costs $1 per month per user.
The company develops custom products or services, which require input and feedback from clients.
Tools such as ConceptShare and GetSignOff, which let clients comment on mockups while preventing them from looking at other customers' projects
ConceptShare costs from $24 to $99 a month, depending on the number of projects. GetSignOff offers plans for $29 a month and $59 a month.
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DARREN DAHL is a contributing editor at Inc. Magazine, which he has written for since 2004. He also works as a collaborative writer and editor and has partnered with several high-profile authors. Dahl lives in Asheville, NC.