September 2010
FEATURES
Meet America's Fastest-Growing Company
His company ranks No. 1 on the 2010 Inc. 5000, with a mind-blowing three-year-growth rate. Here is his story.
How Bill Bartmann Lost It All and Got It Back
Bill Bartmann lost his company and his status as one of the richest people in the U.S. Here's how he rebuilt his fortune.
How Google Cost Me $4 Million
What happens when Google banishes your site from its search results? Entrepreneur Ryan Abood found out the hard way.
Responding in a Time of Need
When disaster struck in Haiti, entrepreneur Jean Orelien rushed to assist his homeland.
For These Business Partners, Age Is Just a Number
People thought Amy Gonzales was nuts for going into business with Kelly Caldwell, who was 17 years her junior. But they didn't allow that to stand in the way of their partnership.
How I Handled Myself During a Prison Riot
In 2006, Jerry Heftler ditched his old business model in favor of managing prisoners' outside care. And he proved his qualifications by jumping into action during a prison riot.
Balancing a Start-up and a Baby
Jessica Herrin is a pro at balancing a start-up and a baby. Tune in to her talk at this week's Inc. 5000 Conference.
What Politics Taught Me About Business
Even as mayor Glen Lang never stopped thinking like an entrepreneur. Instead he was inspired to start a new business.
From the Ashram to the Strip Mall
After living 20 years in an ashram, a scandal caused Michael Penny to start over and create a new life for himself, selling organic mattresses.
Why I Stepped Down
Why Eco-Products's Steve Savage thought the family business would be better off with a more experienced leader.
How I Beat the Fed
Gabriel Krajicek’s quick thinking saved his banking services company. Here's his story.
Why I Traded One Dream for Another
Stewart Pisecco was doing what he loved. Then he got an idea and risked his career to pursue it.
How They Stack Up
Here's a look at the largest industries on our Inc. 5000 list - by number of companies and number of employees. How does your company stack up?
Reflections on a Wild Year in Business
Piloting a fast-growth business is never boring. But last year appears to have been particularly action packed. Thirteen entrepreneurs share their memories.
The High Fives: The Top 5 Minority- and Woman-Run Companies
A look at some of the most interesting people and places on the Inc. 500
Hometown Heroes: Big Companies in Small Towns
Inc. 500 companies can show up just about anywhere. Here are eight big fish living in some pretty small ponds.
Serial Entrepreneurs Share Their Words of Wisdom
We asked the serial entrepreneurs on our list to name the most important thing they had learned as entrepreneurs. Here are our favorites.
The Case for User Reviews
When it came to adding user reviews to their website, co-founders Michael Ortner and Rakesh Chilakapati were at odds.
COLUMNS
Street Smarts | Norm Brodsky
Norm Brodsky on Fighting Bureaucracy
What should you do when your new senior managers bring corporate ideas to your business? Veteran entrepreneur Norm Brodsky shares his advice.
Get Real | Jason Fried
The Truth About Real Estate
Jason Fried viewed office space as a cost center, until he moved into pricy new digs. Find out why he changed his mind.
Balancing Acts | Meg Cadoux Hirshberg
My Husband's Next Business
According to columnist Meg Hirshberg, the four words an entrepreneur’s spouse dreads hearing: “I have an idea.”
THE GOODS
Great Office Furniture
Looking to give your office a makeover? Check out this contemporary furniture.
4 New Web-Based Printers
A review of printers from Epson, HP, Lexmark, and Xerox.
An Archiving Service for Google Apps
Backupify is a new service that backups your Google Apps data.
How I Collect Customer Data
Entrepreneur Avesta Rasouli explains how he uses Wufoo to collect customer data.
4 New Gadgets for Watching TV on the Go
New devices let you watch live TV using mobile broadcast services by FLO TV and Mobile DTV.
A Hands-Free Way to E-Mail
New technology lets you access your Outlook e-mail, calendar, and contacts using your voice.
The Best Hotel Fitness Centers
A look at great amenities for the business traveler such as sunset yoga, boxing, and racquetball courts.
Ordering Shirts Online
We’ve tested three custom shirt tailoring websites to determine how good they really are.
A New 3-D Digital Frame
A picture frame designed to display photos and videos taken with Aiptek’s 3-D HD camcorder.
A Stereo on Two Wheels
A new stereo called CycleSound lets you listen to music on your bike.
How to Deliver Great Customer Service
Providing good customer service is often a matter of common sense. Follow these 10 tips to make your customers happy.
ADVERTISEMENT
STRATEGY
Who's Talking about Your Company Online?
Companies are using new reputation monitoring tools to scour the Internet for customer complaints.
When to Hire a Sales Consultant
Michael Davis hired a sales consultant so that he could focus on running his business. Should you consider hiring one?
How Would You Sell That: Treasure Hunters Roadshow
The Treasure Hunters Roadshow, a traveling pawn shop, relies on media to spread their word and make a profit off their travels. (It resold this portrait of George Washington for $30,000.) Four experts offer advice.
LAUNCH
Why the High-Tech Industry Loves Manor, Texas
Manor, Texas, has become a laboratory and proving grounds for the burgeoning Gov 2.0 technology market.
This Virtual App is Child's Play
New Jersey eight-year-old Joey Hudicka is selling an iPhone app.
Entrepreneurs In The News
The latest news on LL Cool J, Jack Nicklaus and Cynthia Rowley.
Social Media for Foodies
A flurry of start-ups has set about to create food and dining apps to help foodies follow one another's eating odysseys on the Web. Can they make a profit? Here are four companies on the cutting edge.
Review: Power
In his book, Power: Why Some People Have It - and Other Don't, Stanford professor Jeffrey Pfeffer explains what it takes to gain power and why ambition and hard work won't cut it.
Business for Sale: A Flooring and Remodeling Store
Doug and Janet Boulton are selling their flooring store. How much would you pay to buy a business in a great location?
What You Can Learn from Joan Rivers
The recent documentary, A Piece of Work, about Joan River's life exposes her entrepreneurial spirit. Rivers, now 77, knows what she wants and how to go about getting it.
VIEWS & OPINIONS
Editor's Letter: Meet the Inc. 500 Class of 2010
Behind the achievement of fast growth are CEOs whose success proves that no industry is too humble or too sophisticated for the truly ambitious.
Reader Mail: September 2010
Stealing Tony Hsieh’s recipe for success.
An Ad Man Who Had a Very Good Year
Ad agency chief John Most likes to remind clients that recessions provide brands with opportunities to reposition and reinvent themselves. That brio has helped his agency grow fast.
A Supplier of Film Extras Now Trains Military Troops
Jamie Arundell-Latshaw's company, Lexicon Consulting, creates mock villages to help train troops who are headed overseas.






