April 2011
COVER STORY
Can Rob Kalin Scale Etsy?
An army of 400,000 crafters has made Etsy a hot start-up. Now founder Rob Kalin wants to make them successful.
FEATURES
Howard Schultz on How to Lead a Turnaround
Starbucks founder Howard Schultz describes how he overcame slumping sales and quality control issues.
The 10 Best Entrepreneurship Courses of 2011
University courses in entrepreneurship are better than they have ever been. Here are 10 we’d love to take.
How to Use Competitive Intelligence to Gain an Advantage
Some savvy (and perfectly legal) snooping can give your company a competitive edge. We show you how.
How I Did It: Raymond Damadian
Raymond Damadian invented the MRI device in 1977, then spent the next 20 years battling infringement suits.
The Way I Work: Rashmi Sinha of SlideShare
A fan of quick meetings, SlideShare CEO Rashmi Sinha would rather make mistakes than overanalyze.
Case Study: Battling a Media (and Legal) Firestorm
Greg Tseng (far left) and Johann Schleier-Smith were accused of spamming thousands of would-be customers.
COLUMNS
Street Smarts | Norm Brodsky
How to Keep Your Message Clear
Norm Brodsky offers his advice on how to optimize your marketing message by better understanding the customer.
Street Smarts | Norm Brodsky
Are Your Credit Card Bills Out of Control?
In order to build a viable business, columnist Norm Brodsky suggests exercising sound inventory control.
Street Smarts | Norm Brodsky
How to Benefit From Government Cutbacks
Government spending cuts will be painful, but private businesses could still see growth opportunities.
Get Real | Jason Fried
Why I Run a Flat Company
When an employee asked for a promotion, Jason Fried was forced to reevaluate his organizational structure.
THE GOODS
New Smartphone Security Apps
We sampled several apps designed to take the risk out of computing on your phone. Here are the results.
3 New Superfast Printers
We tested three speedy printers with powerful processors. Here are the results.
Big Idea: Direct Mail That Talks
One entrepreneur’s audio brochures stand out in a sea of direct mail.
An Easier Way to Apply for Loans
A service that streamlines the loan application process for businesses
Can You Fly Solo With a Tablet?
Tech Trends columnist John Brandon hopped on a plane with a tablet and a laptop to see how they stacked up. Here’s what he found.
Travel Tips You Can Trust
A service that makes it easier to ask people in your social networks for trip advice
An Easier Way to Book Rental Cars
Too busy to search for the best car rental rates? Let AutoSlash do the work for you.
Things I Can't Live Without: Laura Ching of Tiny Prints
Ching’s favorite things include designer shoes, Japanese cookies, and good manners.
My Favorite Tool for Avoiding Data Overload
Erik Kullenberg explains how he uses Threadsy to organize his e-mail and social networking accounts.
A New Way to Pay With Credit Cards
Citibank recently announced a new type of credit card with a built-in computer chip that allows users to pay with the push of a button.
PASSIONS
CEO Passions: Falconry
Bill Mixon, co-founder of real estate and development firm Brothers Company, trains red-tailed hawks to hunt.
INNOVATION
Innovation: A More Efficient Way to Steer Small Satellites in Space
Honeybee Robotics is developing miniature control moment gyroscopes that can be used in small satellites that can be deployed quickly to monitor natural disasters or track fast-moving asteroids.
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STRATEGY
Speed Dating for Co-founders
Networking events such as FounderDating and Startup Weekend help entrepreneurs meet potential co-founders.
Elevator Pitch: StorageByMail
Daniel Hughes (near left) runs StorageByMail with Maurice Riley, the company's CMO and sole employee.
The Silicon Valley of South America?
To spur innovation, Chile is offering American start-ups $40,000 in equity-free seed money.
How Would You Sell Bacon and Beer Cupcakes?
New York City-based Butch Bakery takes a manlier approach to cupcakes. What should its marketing strategy be? We asked four entrepreneurs for suggestions.
BEHIND THE SCENES
The Business of the Boston Public Library
A look at the companies that provide the digital downloads, online catalogs, and membership cards to a historic public library
LAUNCH
Improving Government Customer Service
With the help of entrepreneurs, Michigan governor Rick Snyder vows to bring a businesslike practices to the public sector.
Fear Is Good
Entrepreneur Amir Khella on how to scare yourself into action
Entrepreneurs in the News
The latest news on Marc Ecko, Dogfish Head Craft Brewery, and Wayne Rogers
Crunching the Numbers
Inc. looks at hiring trends, the cost of ink, and sales of trucks and cargo vans.
Book Review: Killing Giants
Author Stephen Denny suggests identifying competitors' vulnerabilities and exploiting the hell out of them.
The Inc. 5000 Business Confidence Survey
Inc. 5000 CEOs weigh in on the state of the small-business economy.
Why It Pays to Be No. 2 in Your Industry
Researchers Stanislav D. Dobrev and Aleksios Gotsopoulos dispel the myth of the first-mover advantage.
LEGACY
Obituary: Charles Kaman, 1919–2011
An aviation pioneer who also made a fine guitar
VIEWS & OPINIONS
Editor's Letter: Take Two
When companies stumble, they bring back the founder.
The Man Behind Quirky
Ben Kaufman's start-up, Quirky, helps members invent, develop, and market new products.
Inc. 5000 Update: Historical Emporium
A company finds success selling 19th-century clothing.








