How to Resolve a Customer Crisis
Every business makes mistakes. What you do next is the difference between losing customers forever and gaining lifelong fans. Read more
Managing Creativity
Recent Managing Creativity Articles
How I Keep My Job From Killing Me
Sitting is terrible for you, but what do you do when your job is sedentary? Inc.com columnist Jeff Haden took a treadmill desk for a spin. Read more
4 Keys to a Successful Exit
Don't focus on an eventual sale. Instead, make sure you get these fundamentals right. Read more
Video Marketing: Turn Viewers Into Customers 
Online video tips from Kay Koplovitz, founder of USA Network, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
How Retro Prices Can Deliver Cutting-Edge Profits
Being the low-cost provider is never easy--especially when you're a start-up. But the Retro Fitness line of gyms beat the odds. Here's how. Read more
4 Tips to Dramatically Improve Any Skill
Practice does not, in fact, always make perfect. Here's an easy way to make sure all that work pays off. Read more
Why I Gave My Company a Month Off
We took a break from daily routine to spark companywide creativity. Here's what we came up with. Read more
8 Ways to Keep Your Brain Innovative
When I return from the Serengeti, my brain feels new. It's as if the hot African sun sears away mental fog. You can replicate this--closer to home. Read more
Do Stock Lock-ups Kill Hot Internet Companies?
Investors blame the stock slides at Zynga, Facebook, & Groupon on employee lock-ups. But the root of the problem goes much deeper. Read more
Listening to Complainers Is Bad for Your Brain
Exposure to nonstop negativity actually impairs brain function. Here's how to defend yourself. Read more
4 Traits of Incredibly Effective Delegators
You know you don't want to choke your staff with micromanagement minutiae. Here's how to hold yourself back and get the best out of your employees. Read more
Best Reasons to Turn Down VC Funding
One start-up founder explains why not taking venture capital made his business stronger. Read more
Make Meetings Productive: 3 Better Ways
No one likes meetings, but they're necessary. So how can you get the best from them? Read more
Your Employees Like Hierarchy (No, Really)
Maybe it's not such a good idea to banish the org chart: A recent study reveals employees secretly like it. Read more
Does Your Content Suck? Here's How to Tell
According to Twitter's co-founders, the Web is awash in bad content. Are you part of the problem? Read more
5 Great Companies That Make Money & Do Good
Need a little inspiration? Check the creative spark behind these socially conscious business models. Read more
7 Promotional Stunts That Work
Check out these simple and affordable ways to shine the spotlight on your business--no highflying gimmicks required. Read more
What Makes Work Honorable?
Fancy titles, a big paycheck, name recognition? None of these convey a person's true dignity. Read more
4 Ways to Eliminate Office Politics
Backstabbing employees, turf wars, closed-door meetings. Don't let petty politics infect your business. Read more
3 Improvisation Tricks to Steal From Jazz Musicians
Sure, the modern business environment is chaotic, but you can help your team improvise their way through the mess if you follow the lead of jazz greats. Read more
Inside a Risky Second Act
Two retirees decided to build an art-house cinema in a town of 16,000 people. Even crazier? Now they're expanding. Read more
9 Questions for Ashley Madison's Founder
Noel Biderman built a business everyone loves to hate: a dating website for cheating spouses. Here's what you can learn from it. Read more
Online Advertising: Surprising New Finding
Research suggests you might be using the wrong metric to measure the success of Web campaigns. Read more
'That's a Terrible Idea...You Will Fail'
When Josh Linkner, now CEO of Detroit Venture Partners, sought $1,000 to start his first business, he learned a lesson he will never forget. Watch video
A Cure for Performance Review Blues?
Hate doing employee evaluations? Most of your employees hate receiving them. But there might be a better way. Read more
Don't Make That Investment Yet. Here's Why
About to enter a new market or make a major investment in an existing one? A mistake could be costly. You may need to adopt a test-and-learn strategy first. Read more
Why What Kind of Car You Drive Matters
You may not think twice about your ride, but customers, investors, and employees are most certainly looking--and judging. Read more
2 Kinds of Start-ups That Get More Valuable Post-IPO
A new analysis by a Silicon Valley venture capital firm identifies two tech business models that tend to stay strong. Read more
New Crowdfunding Twist: Invest in a College Grad
Is it crazy or brilliant? An ex-Googler aims to help graduates follow their entrepreneurial dreams--in exchange for some of their future income. Read more
Make Employee Surveys Meaningful: 5 Ways
Don't groan. Employee surveys can help you make your workplace exceptional. Here's how. Read more
The Bank Scam That Hit My Business
FruitGuys founder Chris Mittelstaedt explains how hackers got into his company's bank account--and how not to let it happen to you. Read more
The $8 Can of Diet Coke
If your prices are well above the norm, is it your responsibility to make sure customers know that upfront? Read more
CEO Secrets for a Worry-Free Vacation
Checking out completely (or almost) is not only good for you: It's better for your team, too. Use these tricks to delegate the right way. Read more
Back-to-School Marketing: What's Your Strategy?
'Tis the season for back-to-school shopping. Here's a look at the spending forecast, plus tips for marketing to parents. Read more
One Thing Every Great Entrepreneur Does
Visions, strategies, decisions--those are all important. But not as important as this. Read more
