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A 3-Step Customer Service Guide for Your Team

What you can do about that moment of truth, when a customer decides to stay or go.  Read more

Why Warby Parker Opened a Retail Store

The future of retail is at the intersection of e-commerce and bricks-and-mortars, says co-founder Neil Blumenthal.  Read more

Big Data Tools Are Not Just for Big Business

Not sure how to apply big data to your small business? Check out these tips and tools.  Read more

Rule No. 1 of Great Marketing 

Robbie Vitrano, co-founder of Trumpet, a New Orleans branding agency, says the best marketing starts with the purpose of your product.  Watch video

How I Get My Fans Hooked 

Sweating every detail of his T-shirt line helped Johnny Cupcakes build a brand, says founder Johnny Earle.  Watch video

My Name Launched My Business 

Johnny Earle explains how he parlayed his nickname Johnny Cupcakes into an eye-catching line of T-shirts.  Watch video

Why Some Videos Go Viral: 6 Reasons

The basic elements of highly successful online videos are really just fundamental principles of human interaction.  Read more

Influence Customers With Earned Media

Here's the two times when your earned media will have the most influence on potential buyers.  Read more

The Power of Third-Party Influencers

Why you should build a relationship with third-party influencers to gain traction within the consumer marketplace.  Read more

Cold Calling Can Be Fun

This simple process will help you turn cold calling from a chore into a pleasure.  Read more

J.C. Penney's First Step Toward Credibility

A new ad shows great humility, but will asking customers to come back actually bring them through the doors?  Read more

Inbound Marketing Is No Panacea

Inbound marketing is a tool in your toolkit rather than a replacement for traditional sales and marketing.  Read more

Why Your Content Marketing Strategy Isn't Working

Here's what doesn't work and here are tips and strategic models in content marketing that do.  Read more

Is Social Media Advertising or PR?

PR excels at messaging, but advertising focuses on results. So where does that leave your social media marketing?  Read more

12 Ways to Spring Clean Your Business

Now's the time to revisit the basics of your business, tune up operations, improve customer relations, and clear out any cobwebs.  Read more