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6 Things a Successful Startup Needs

Here are six metrics to consider when deciding whether your startup idea has what it takes.
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What are the keys to startup success and how can you know if a startup is likely to succeed? A study by Inc. magazine and the National Business Incubator Association found the failure rate to be as high as eight in 10 businesses, so it is a worthy question to ask before investing significant time and resources into your new venture.

After years of researching this question with Sonya Zhang, my co-author from the book The Smarter Startup, we developed a heuristic model that accounts for important criteria every new startup opportunity needs to be consider.  Heuristics are generally accepted best practices that can be useful in pointing the way.  We've broken these down into six major areas and created a scorecard to encourage assessment of an idea against each of these six major criteria:

1. Customers

Fundamentally you need to start by identifying a prospective customer and an unmet need or desire that the market has not sufficiently addressed. What can you provide that is so meaningful that someone will gladly pay you for it?  Ideally the customer you identify will represent a market that matches your own needs and ability.

If you're well funded, than likely you're looking for a large scalable problem to solve.  If you're a solo bootstrapping entrepreneur, a less scalable niche opportunity is more likely to bring you success as you can service that niche with a lifestyle business, and not worry so much about getting pushed aside by well-heeled competition. Think both in terms of satisfying a need and whether this is the right market for you to address.

2. Product

The product you're creating needs to directly answer the unmet needs or desires of your customers.  Stay laser-focused on solving that problem and don't ambiguate the solution with a lot of additional features or messaging that confuse or dilute the value of what you're providing.  As you begin to design your product, stay vigilant against anything that could represent a barrier to adoption such high switch costs, a steep learning curve or a lack of integration with workflows the customer may already be using. The costs (monetary, learning curve, disruption) all need to be low enough that there is still a net value to taking up your solution, compared to the nearest alternative (value = benefit-cost).

3. Timing

Every market has a lifecycle, and every opportunity thus has a limited window of time before it expires. In the beginning of a new innovation, markets are easy to enter, and a technical solution is the primary challenge. Anyone who can solve the problem can find opportunity. Conversely, there is also a risk in being too early to a market, since chasing unproven markets can lead to dead ends, or worse, a viable opportunity that will not bare fruit for years to come. That's a much longer ramp than most startups can finance.  The typical startup is best served with a "fast follower" strategy, where you identify a new interest by a set of customers that is already occurring. You're still early enough in the game that the need or desire for the solution is not yet satisfied.

4. Competition

It is the imbalance of excess competition compared to new customers entering a market that make a mature market turn unfavorable for new entrants. This is the dynamic usually seen in the latter half of an innovation's lifecycle, and why we prefer to focus on newer market opportunities.  What we're looking for is indication of market inefficiency--that a market has not yet sufficiently met the (potential) need or desire for a solution.  Fertile ground includes new or fragmented markets, or old, stagnant markets that are ripe for disruption.  In such a market, you'll have the opportunity to develop a differentiated positioning strategy.

5. Finance

How much up-front investment of capital (sunk cost) will this product require to develop? Do you anticipate large gaps in time between accounts payable and accounts receivable (working capital float)?  Both of these scenarios represent financial risk that you need to weigh against the potential benefit you're anticipating. Every business requires money to get started, but the goal should be to minimize the risk and cost where possible, and to weigh those burdens against the potential for returns.
Think of this in terms of building an efficient investment machine. Our goal is to achieve maximum output (profit) with the minimum possible inputs (risk and cost).

6. Team

If this is competitive warfare, how confident are you that your team can win the battle?  Assuming you have limited resources, you should opt out of any battles you are not confident you can win, and preserve the resources for later opportunities. Someone on your core team needs to intimately understand the nuances of the customer you're addressing, if you are to solve their need or desire.  You'll also want a technical expert on your team who can devise a well-crafted product that answers the need.  Consider also whether you have access to favorable sourcing and distribution relationships you'll need to remain competitive.

With these principles in mind, take a moment to grade the startup opportunity you're evaluating. You can use a tool such as the Startup Opportunity Scorecard to help with this effort.

The power of such a framework is that it provides a holistic vantage point from which you can assess an opportunity before jumping in with both feet, rather than simply following your instincts and succumbing to your own blind spots, or listening to a wise maxim that turns out to not apply to your situation.  By going through this process and objectively evaluating an opportunity, you can often identify weaknesses and perhaps even predict the reason your startup will fail, before you begin.  If you are able to focus your efforts on only the battles you are most likely to win, then you're already one step closer to winning the war.

IMAGE: Corbis
Last updated: Apr 3, 2014

NEAL CABAGE | Columnist

Neal Cabage is a thought leader on digital product strategy. He is an experienced entrepreneur having built and sold two online startups and principally authored the book, The Smarter Startup. Neal is also a veteran Product Manager and community organizer, having founded the Product Managers Association of Los Angeles, which organizes events like ProductCamp.LA and brings together regional digital product professionals to connect and share their knowledge. You can find him on Twitter at @NealCabage.

The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.



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