NETGEAR (NASDAQ:NTGR) has teamed up with technology operations management and support services provider Cybernet-SlashSupport (CSS) to open a new facility in South Jordan, Utah. The CSS facility offers advanced technical support to small and midsize business users and resellers of NETGEAR's ProSafe line of networking solutions.
The new CSS facility provides time zone symmetry, fast troubleshooting and access to engineering resources for escalated mission-critical issues. Its technical staff possess an average of five years of networking experience in the enterprise environment.
"We listened closely to our resellers and the message was clear that our customers had a strong desire for us to expand our ProSafe support to include a team based in North America," Raymond Lee, NETGEAR's director of customer support and services, said in a statement.