The application allows companies to monitor IP voice calls for quality assurance, training and security.
IP call recording and call-center optimization solutions provider Telrex has announced the interoperability of its CallRex Professional IP call recording and monitoring software with 3Com's (NASDAQ:COMS) VCX Enterprise, VCX for IBM System i, VCX Connect 200 and VCX Connect 100 lines of IP telephony platforms.
CallRex software allows companies to record and monitor IP voice calls on the VCX line of IP telephony platforms for quality assurance purposes, dispute resolution, employee training and security.
CallRex Professional is a scalable all-software IP call recording and monitoring solution. It provides unlimited, on-demand and rules-based call recording, live monitoring, advanced search and retrieval of recorded calls, multi-level access control, centralized management with flexible storage and archiving, and digital watermarking for audit trail integrity.