Microsoft, Aspect Target Contact Centers
Microsoft (NASDAQ:MSFT) and Chelmsford, Mass.-based contact center company, Aspect Software, have entered in an agreement to deliver unified communications to contact centers worldwide. Aspect will make its Unified IP contact center solution compliant with Microsoft's platform for software-powered voice and unified communications, and the joint solution will be marketed to new and existing customers.
The new version of the .NET-based Aspect Unified IP product that interoperates with Microsoft Office Communications Server 2007 will be released this year. It will feature leverage instant messaging and presence technology to allow contact center agents to find and consult with experts anywhere in a company.
"Our alliance and the resulting joint solutions are designed to enhance sales, service and support capabilities for organizations of all types and sizes, across many industries. We strongly believe that the combination of Microsoft Office Communications Server 2007 and Aspect Unified IP will redefine the way companies interact with their customers," Jim Foy, president and CEO of Aspect, said in a statement.