Call-Center Software for Small Businesses

 

Feb. 22, 2007 -- Fonality, a Los Angeles-based IP telephony company, has released a new version of its full-featured call center technology that allows customer service agents to access company phone systems while working offsite, the company said this week.

PBXtra Call Center, which is designed for companies with up to 200 agents, supports VoIP calling and includes branch office agent sharing, on-the-fly recording, monitoring, Web and phone agent log-in, and real-time and historical graphical queues, the company said.

The new version of the technology allows users to manage call queues and agents across multiple branch offices, allowing phone representatives to take calls in the office, at home, or on a mobile phone, the company said.

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