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Bank Websites Ranked for Small-Business Service

 

Bank of America received top marks in an annual ranking of online banking services for small businesses by Keynote Systems, a San Mateo, Calif.-based communications firm.

The bank ranked ahead of Chase, Citibank, US Bank, Wachovia, Washington Mutual, and Wells Fargo based on an evaluation of more than 300 best practices. These included site functionality, ease-of-use, privacy, and security offered to current and prospective small-business customers with up to $2 million in annual revenue.  

Wells Fargo tied Bank of America when it came to finding information on the site, as well as for general functionality and the quality and availability of information.

While every bank allowed customers to view deposited checks online, only two extended the service for small-business clients, the report found.

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